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  1. Surveys
  2. 2013
  3. November
  4. D
  5. Deb's Friends Home Service Provider Survey Example
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Exit Survey
 
 
Hello:

Thank You for selecting [Company] for your home service needs. [Company] is most interested your feedback. On behalf of [Company], I'd like to invite you to participate in a brief customer service survey. It will take approximately [Approximate Time] minutes to complete the questionnaire.

[Company] has selected Deb's Fiends to conduct this survey to ensure candid feedback on their service. If you have questions at any time about the survey or the procedures, you may contact [Deb's Friends] at [Phone Number] or by email at the email address specified below.

Thank you very much for your time. Please start with the survey now by clicking on the Continue button below.
Continue button below.
 
 
 
Overall, how satisfied were you with the service provided by [Company]?
 
Very Dissatisfied
 
Not Satisfied
 
Neutral
 
Satisfied
 
Very Satisfied
 
 
Would you recommend [Company] to friends, neighbors and co-workers?
 
Yes
 
No
 
Maybe
 
 
Would you use [Company] for future home service needs?
 
Yes
 
No
 
Maybe
 
 
Have you used [Company] in the past?
 
Yes
 
No
 
 
 
If you used [Company] in the past, please answer the following?
 
Within the last month
 
Within 1 -6 months
 
Within 6 months to 2 years
 
More than 2 years
 
What aspects of 's service where you most satisfied by? (select all that apply):
Company
Very Satisfied Satisfied Neutral Not Satisfied Very Dissatisfied N/A
Customer service experience
On-time delivery of service
Installation
Professionalism
Quality of service
Understanding of customer needs
Repeat service experience
 
 
 
Is there an individual in [Company] that deserves special recognition:
   
 
 
 
We welcome Comments/Suggestions on how [Company] can improve their service:
   
 
This survey is performed by Deb's Friends on behalf of [Company]. [Company] provides [list services]. Deb's Friends is [explain].