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Hello!


Thank you for your time today. As we mentioned in the e-mail, we are conducting a survey on behalf of The Children's Place.


We would like to invite you to take a 10 minute survey and earn a coupon for 20% off your next purchase at The Children's Place



Your answers will help us improve our products, services and store environment. We need your honest opinions on the questions to come. All information you provide will be kept strictly confidential and will not be used for selling purposes.



Please start with the survey now by clicking on the Continue button below.

 
 

* Which of the following best describes how often you are involved in the purchase of clothing for children ages 10 and under - either for your own children or for children you are close to?
 
Always
 
Almost always
 
Sometimes
 
Rarely
 
Never
 
 

* Do you work for any of the following types of companies:

  • a retailer

  • an advertising agency

  • a research firm

  • a children's products company?
 
Yes
 
No
 
 
 
Have you ever received any of the following from any retail store?

  • A Mailer - A 3-4 page small magazine sent in the mail to your home showcasing current products & promotions sometimes containing a coupon


  • An E-mail - A letter sent via electronic mail showcasing current products & promotions sometimes containing a coupon


  • A Flyer/Circular - A 1-2 page insert in a newspaper showcasing current products & promotions sometimes containing a coupon
 
Yes
 
No
 
 
Thinking about retail stores in general, please rate the following on how much you agree or disagree with the statements.
Strongly disagree Disagree Neither agree nor disagree Agree Strongly agree
I enjoy receiving mailers - A 3-4 page small magazine sent in the mail to your home showcasing current products & promotions sometimes containing a coupon
I enjoy receiving e-mails - A letter sent via electronic mail showcasing current products & promotions sometimes containing a coupon
I enjoy receiving flyers/circulars - A 1-2 page insert in a newspaper showcasing current products & promotions sometimes containing a coupon
 
 
 
Why don't you enjoy receiving mailers?
   
 
 
 
Why don't you enjoy receiving e-mails?
   
 
 
 
Why don't you enjoy receiving flyers/circulars?
   
 
 
Now thinking about clothing retail stores only, please rate the following on how much you agree or disagree with the statements.
Strongly disagree Disagree Neither agree nor disagree Agree Strongly agree
I enjoy receiving mailers - A 3-4 page small magazine sent in the mail to your home showcasing current products & promotions sometimes containing a coupon
I enjoy receiving e-mails - A letter sent via electronic mail showcasing current products & promotions sometimes containing a coupon
I enjoy receiving flyers/circulars - A 1-2 page insert in a newspaper showcasing current products & promotions sometimes containing a coupon
 
 
 
Why don't you enjoy receiving mailers from clothing retailers?
   
 
 
 
Why don't you enjoy receiving emails from clothing retailers?
   
 
 
 
Why don't you enjoy receiving flyers/circulars from clothing retailers?
   
 
 
Please answer the following question thinking about clothing retailers only.

In the past three months, about how frequently did you receive...
Daily 2-3 times a week Weekly; at least 3 times a month 1-2 times a month Once every 2-3 months I haven't received any in the past 3 months
Mailers - A 3-4 page small magazine sent in the mail to your home showcasing current products & promotions sometimes containing a coupon
E-mails - A letter sent via electronic mail showcasing current products & promotions sometimes containing a coupon
Flyers/Circulars - A 1-2 page insert in a newspaper showcasing current products & promotions sometimes containing a coupon
 
 
Still thinking about frequency of mailings for clothing retailers only, would you prefer to receive more or less?
Much Less Less About the same More Much More
Mailers - A 3-4 page small magazine sent in the mail to your home showcasing current products & promotions sometimes containing a coupon
E-mails - A letter sent via electronic mail showcasing current products & promotions sometimes containing a coupon
Flyers/Circulars - A 1-2 page insert in a newspaper showcasing current products & promotions sometimes containing a coupon
 
 
 
Which of the following methods do you like best among clothing retailers?
 
Mailers
 
E-Mail
 
Flyers/Circulars
 
I don't like any of them
 
 
 
Please answer the following questions with The Children's Place in mind.
 
 
Thinking about The Children's Place, please rate the following on how much you agree or disagree with the statements.
Strongly disagree Disagree Neither agree nor disagree Agree Strongly agree
I enjoy receiving mailers - A 3-4 page small magazine sent in the mail to your home showcasing current products & promotions sometimes containing a coupon
I enjoy receiving e-mails - A letter sent via electronic mail showcasing current products & promotions sometimes containing a coupon
I enjoy receiving flyers/circulars - A 1-2 page insert in a newspaper showcasing current products & promotions sometimes containing a coupon
 
 
 
Why don't you enjoy receiving mailers from The Children's Place?
   
 
 
 
Why don't you enjoy receiving emails from The Children's Place?
   
 
 
 
Why don't you enjoy receiving flyers/circulars from The Children's Place?
   
 
 
Please answer the following question thinking about The Children's Place.

In the past three months, about how frequently did you receive...
Daily 2-3 times a week Weekly; at least 3 times a month 1-2 times a month Once every 2-3 months I haven't received any in the past 3 months
Mailers - A 3-4 page small magazine sent in the mail to your home showcasing current products & promotions sometimes containing a coupon
E-mails - A letter sent via electronic mail showcasing current products & promotions sometimes containing a coupon
Flyers/Circulars - A 1-2 page insert in a newspaper showcasing current products & promotions sometimes containing a coupon
 
 
Still thinking about frequency of mailings for The Children's Place, would you prefer to receive more or less?
Much Less Less About the same More Much More
Mailers - A 3-4 page small magazine sent in the mail to your home showcasing current products & promotions sometimes containing a coupon
E-mails - A letter sent via electronic mail showcasing current products & promotions sometimes containing a coupon
Flyers/Circulars - A 1-2 page insert in a newspaper showcasing current products & promotions sometimes containing a coupon
 
 
 
Which of the following methods do you like best from The Children's Place?
 
Mailers
 
E-Mail
 
Flyers/Circulars
 
I don't like any of them
 
 
 
Why do you like ${piping_text} the best?
   
 
 
 
When you receive a mailer, e-mail or flyer from The Children's Place, what do you tend to do?
 
I throw it away immediately
 
I briefly look at it then discard it
 
I give it to a family member or friend
 
I look at it for clothing ideas and go to my local Children's Place store within the next week
 
I look at it for clothing ideas and go to my local Children's Place store within the next 2 weeks
 
I look at it for clothing ideas and go to my local Children's Place store within the next 3-4 weeks
 
I look at it for clothing ideas and go online to Children's Place.com
 
I look at it for clothing ideas but shop at a different children's retailer
 
 
 
When you receive a mailer, e-mail or flyer from The Children's Place and there is a coupon inside, what do you tend to do?
 
I throw it away immediately
 
I briefly look at it then discard it
 
I give it to a family member or friend
 
I look at it for clothing ideas and go to my local Children's Place store within the next week
 
I look at it for clothing ideas and go to my local Children's Place store within the next 2 weeks
 
I look at it for clothing ideas and go to my local Children's Place store within the next 3-4 weeks
 
I look at it for clothing ideas and go online to Children's Place.com
 
I look at it for clothing ideas but shop at a different children's retailer
 
 
 
Why do you tend to wait to use your Children's Place coupon?
 
I don't wait, I use it as soon as possible
 
I bring it on my regularly scheduled trip
 
I am waiting for a store sale
 
I am too busy to shop more than usual
 
I only rush to the store when there is a specific product I really want
 
Other
 
 
 
 
Is there anything else you would like to mention to The Children's Place about their mailers, e-mail or flyers/circulars?
   
 
 
 

Just For The Record

The following demographic questions are to make sure we listen to all types of customers. All answers will be kept confidential.
 

What is your gender?
 
Male
 
Female
 
 
What is your age?
   
 
 
Please enter your zip code
   
 
 
How many children do you have?
   
 
 
 
What ages & genders are your children?

Please check all that apply

 
Newborn Girls (0-12 months)
 
Baby Girls (1-3 years old)
 
Big Girls (4-6 years old)
 
Tween Girls (7-10 years old)
 
Newborn Boys (0-12 months)
 
Baby Boys (1-3 years old)
 
Big Boys (4-6 years old)
 
Tween Boys (7-10 years old)
 
Other
 

 
 

Roughly speaking, in what range does your total annual family income fall?
 
Under $25,000
 
$25-35,000
 
$35-50,000
 
$50-75,000
 
$75-100,000
 
$100-150,000
 
Over $150,000
 
Prefer not to answer
 
 

Do you consider yourself to be Hispanic or of Hispanic decent?
 
Yes
 
No
 

* Which of the following categories best describes your ethnic background?
 
Caucasian/White
 
African American
 
Latino/Hispanic
 
Asian
 
Prefer not to answer
 
Other
 
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