Distributor Satisfaction

Distributor Satisfaction Survey

Thank you for taking the time to complete this survey. We use the information compiled from all the completed surveys to make important decisions about our products and service, therefore we value any details you can provide.

What is your favourite product, why?

Are there currently any types of products that you would like to see added to the STI product line? Please be sure to be as descriptive as possible. Any details such as color, pile height, density, yarn type, etc will be very helpful.

Do you see any specific areas or applications that could use additional or improved products?

Which company is your biggest competition? Explain their competitive advantage if possible.

What are other companies in this industry doing/providing that you wish we were doing/providing?

What are common negative aspects you hear or see about other companies in our industry? Or their products? (so we can further ourselves from this view)

Overall, how satisfied are you with our...

Communication

Communication methods

Communication timeliness

Quality of communication

Selection of products

Price of products

Quality of products

State of products upon arrival

Shipping times

Shipping prices

What marketing materials/techniques can we provide to further help you?

What suggestions do you have for us to improve our services?

Are there any other general comments or suggestions you feel will help you individually or the STI network as a whole?