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  1. Surveys
  2. 2015
  3. June
  4. D
  5. DME customer feedback
0%
Exit Survey
 
 
Overall, how satisfied are you with service and maintenance provided by your Planned Maintenance Agreement?
 
Very Satisfied
 
Somewhat Satisfied
 
Neutral
 
Somewhat Unsatisfied
 
Very Unsatisfied
 
 
 
How helpful were the customer service representatives at our company?
 
Very Helpful
 
Somewhat Helpful
 
Average
 
Poor
 
Not Helpful at all
 
 
 
The service representative scheduled your maintenance visit at a time convenient for you?
 
Agree
 
Somewhat Agree
 
Neutral
 
Somewhat Disagree
 
Disagree
 
 
 
How satisfied were you with the service technician?
 
Extremely Satisfied
 
Satisfied
 
Neutral
 
Unsatisfied
 
Very Unsatisfied
 
 
 
The service technician answered all of your questions?
 
Agree
 
Somewhat Agree
 
Neutral
 
Somewhat Disagree
 
Disagree
 
 
 
Was the service technician able to fix everything in one visit?
 
Yes
 
No
 
 
 
What aspect(s) of the maintenance process were you most satisfied with? (Check all the apply)
 
Quality
 
Purchase Experience
 
Customer Service Experience
 
Maintenance Visit Experience
 
Peace of Mind

 
 
 
What aspect(s) of the maintenance process were you most disappointed by? (Check all that apply)
 
Quality
 
Purchase Experience
 
Customer Service Experience
 
Maintenance Visit Experience
 
Peace of Mind

 
 
How likely are you to:
Refer a friend to DME
Purchase a new PMA
 
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