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Please write name of bank you usually use or name of bank you used last time.
   
 
 
 
Please tick one or few services you used to save money during past year
 
Current account/cash withdrawal
 
Saving account
 
Investing
 
Pension program
 
Other
 

 
 
 
Please tick one or few services you used to lend money from bank during last year
 
Credit card
 
Mortgage
 
Loan for car
 
Loan for education
 
Current loan
 
Other
 

 
 
 
If you had spare money what sum would you put on your saving account?
 
£ 0-100
 
£ 101-500
 
£ 501-1000
 
more than £ 1000
 
 
 
What interest rate do you consider to be fair
 
from 0% and less than 2%
 
from 2% and less than 4%
 
from 4% and less than 6%
 
from 6% and less than 8%
 
 
 
Have you been satisfied with customer service in your last bank?
 
Very Dissatisfied
 
Not Satisfied
 
Neutral
 
Satisfied
 
Very Satisfied
 
 
 
What service modern banks should provide more extensively if you can choose one?
 
Lower interest rate on loan to you by taking money from other people against unfair rate
 
Higher interest rate on your savings by more dangerous playing on financial market
 
More security for your savings while promising unfairly low rate for savings
 
Totally not strict rules for credit against very high interest rate
 
Other
 
 
 
 
If you choose one the most important feature on bank, what should it be?
 
Working on weekends and bank holidays
 
Working at earlier and later times a day
 
Having appointment instead of queueing customers
 
 
 
What type of bank office location is more important for you?
 
Close to accommodation
 
Close to office/college
 
Close to financial city center
 
Close to shopping center
 
Other
 
 
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