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  1. Surveys
  2. 2014
  3. May
  4. D
  5. don't use - Aruga Guest Satisfaction Survey

don't use - Aruga Guest Satisfaction Survey

Aruga Guest Satisfaction Survey
0%
Exit Survey
 
 
Greetings!



 


We
are delighted to have had you as a guest at Aruga!



It
is our goal to make you feel as comfortable as possible on your next visit. We
request that you take a few minutes to give us your feedback. It will
serve as a guide for us, as we strive to continue to enhance our services and
amenities for you and our other valued guests.   


 




 We look forward to having  you stay with us again soon.

 Thank you!
 
General Impressions
Excellent Very Good Good Fair Poor
Satisfaction Level
 
 
General Impressions
Excellent Very Good Good Fair Poor
Satisfaction Level
 
 
 
Excellent Very Good Good Fair Poor
Quality of Accomodation(s)
Quality of Service
Value for Money
 
 
 
How often do you conduct surveys?
 
Weekly
 
Monthly
 
Quarterly
 
Annually
 
 
 
DEFINITELY WOULD SOMEWHAT WOULD MAY OR MAY NOT PROBABLY WOULD NOT DEFINITELY NOT
Would you stay in Aruga again?
Would you recommend Aruga?
 
 
 
How often do you conduct surveys?
 
Weekly
 
Monthly
 
Quarterly
 
Annually
 
 
 
DEFINITELY WOULD SOMEWHAT WOULD MIGHT OR MIGHT NOT PROBABLY WOULD NOT DEFINITELY WOULD NOT
Would you recommend Aruga Serviced Apartments to others?
Would you stay in Aruga Serviced Apartments again?
 
 
MUCH BETTER SOMEWHAT BETTER ABOUT THE SAME SAMEWHAT WORSE MUCH WORSE
Compared to other similarly priced hotels, how would you rate your stay here?
 
Our People
Please rate your experience with our staff on the following:
EXCELLENT VERY GOOD SATISFACTORY FAIR POOR
1. Responsiveness to your needs
2. Interactions are warm and friendly
3. Knowledge about product, services and surrounding area
4. Making your stay more comfortable
 
 
If you wish to name an outstanding employee and/or his/her department, please feel free to let us know how this employee was able to make your stay with us a delightful and memorable one.
   
 
 
If you wish to name an outstanding employee and/or his/her department, please feel free to let us know how this employee was able to make your stay with us a delightful and memorable one.
   
 
 
If you wish to name an outstanding employee and/or his/her department, please feel free to let us know how this employee was able to make your stay with us a delightful and memorable one.
   
 
 
If you wish to name an outstanding employee and/or his/her department, please feel free to let us know how this employee was able to make your stay with us a delightful and memorable one.
   
 
 
RESERVATIONS

How did you make your reservation?
 
Called the hotel reservations
 
Booked online through www.arugabyrockwell.com
 
Other Method
 
 
OVERALL RESERVATIONS
Experience
EXCELLENT VERY GOOD SATISFACTORY FAIR POOR
1. Agent is courteous and knowledgeable
2. Ease of making a reservation
 
 
ARRIVAL
EXCELLENT VERY GOOD SATISFACTORY FAIR POOR
1. Efficiency of check-in
2. Friendliness and helpfulness of reception
3. Luggage assistance
4. Overall arrival experience
 
 
Arrival Comments:
   
 
 
Did you avail of hotel limousine transfers from the airport to this stay?
 
Yes
 
No
 
 
TRANSPORTATION
EXCELLENT VERY GOOD SATISFACTORY FAIR POOR
Condition or quality of vehicles offered
Efficiency and punctuality of shuttle services
Luggage assistance
Courtesy of limousine driver
 
 
Airport Transfer Comments:
   
 
ROOM CONDITION
EXCELLENT VERY GOOD SATISFACTORY FAIR POOR
Cleanliness of room & furnishings
Condition of room and furnishings
Cleanliness and condition of beddings
Comfort of mattress and pillows
Condition of air-con
Accessibility and ease of using internet service
Functionality of workspace
Lighting
Feeling safety and security
Bathroom cleanliness
Condition of bathroom
Quality of bath amenities
Equipment (TV, Minibar, media panel, others)
Kitchenette and supplies
Overall quality of night’s sleep
 
 
Room Comments:
   
 
Food and Beverage
EXCELLENT VERY GOOD SATISFACTORY FAIR POOR
Quantity of choices available
Accuracy of restaurant/bar/café service
Quality of food and beverage in restaurant/bar/café
Quality and selection of breakfast food
Overall rating of food and beverage
 
 
Food and Beverage Comments:
   
 
Recreation & Facilities
EXCELLENT VERY GOOD SATISFACTORY FAIR POOR
Appearance and condition of pool
Appearance and condition of gym equipment
Laundry services
 
 
CONCERNS

Did you experience any problem(s) during your stay?
 
Yes
 
No
 
 
Please specify the nature of your problem(s).
 
Employee speed of service
 
Employee service attitude
 
Reservation missing or incorrect
 
Room was not available at time of check in
 
Room was not as expected
 
Room was not clean
 
Room: plumbing or water
 
Room: air-conditioning or ventilation
 
Room: working order of the equipments
 
Room: noise
 
Food quality
 
Billing was inaccurate
 
Other: (please specify)
 

 
Departure Experience
EXCELLENT VERY GOOD SATISFACTORY FAIR POOR
1. Efficiency and speed of check-out process
2. Friendliness & helpfulness of reception
3. Luggage assistance
4. Overall departure experience
 
 
Departure Comments:
   
 
 
 
ABOUT YOU

What was the purpose of your stay?
 
Business
 
Pleasure
 
Both
 
Others
 
 
 
How did you discover Aruga Serviced Apartments?
 
Online Travel Agency (Booking.com, Agoda etc.)
 
Mobile Application (Foursquare, GoogleMaps, etc.)
 
Poster/Flyer/Brochure/Print Ad/Billboard
 
Word of mouth
 
Others: (Please specify)
 
 
 
Name
   
 
 
Age
   
 
 
Country
 
 
We would be grateful to receive more comments or suggestions to further improve Aruga Serviced Apartments
   
 
 
I would gladly like to commend one of your hotel staff named
   
 
 
for
   
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