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  5. Dunkin' Donuts Survey
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Questions marked with an * are required Exit Survey
 
 
Overall, how would you rate the food/drinks? (Choose One)
 
1 = Highly Dissatisfied
 
2 = Mostly Dissatisfied
 
3 = Somewhat Dissatisfied
 
4 = Neutral
 
5 = Somewhat Satisfied
 
6 = Mostly Satisfied
 
7 = Highly Satisfied
 
 
 
Overall, how would you rate customer service? (Choose One)
 
1 = Highly Dissatisfied
 
2 = Mostly Dissatisfied
 
3 = Somewhat Dissatisfied
 
4 = Neutral
 
5 = Somewhat Satisfied
 
6 = Mostly Satisfied
 
7 = Highly Satisfied
 
 
 
Do you feel satisfied with Dunkin' Donuts's line of products? (Choose One)
 
1 = Highly Dissatisfied
 
2 = Mostly Dissatisfied
 
3 = Somewhat Dissatisfied
 
4 = Neutral
 
5 = Somewhat Satisfied
 
6 = Mostly Satisfied
 
7 = Highly Satisfied
 
 
 
Are you satisfied with the convenience of Dunkin' Donuts locations? (Choose One)
 
1 = Highly Dissatisfied
 
2 = Mostly Dissatisfied
 
3 = Somewhat Dissatisfied
 
4 = Neutral
 
5 = Somewhat Satisfied
 
6 = Mostly Satisfied
 
7 = Highly Satisfied
 
 
 
How satisfied are you with the cleanliness of the Dunkin' Donuts locations you frequent? (Choose One)
 
1 = Highly Dissatisfied
 
2 = Mostly Dissatisfied
 
3 = Somewhat Dissatisfied
 
4 = Neutral
 
5 = Somewhat Satisfied
 
6 = Mostly Satisfied
 
7 = Highly Satisfied
 
 
 
How often do you visit Dunkin' Donuts per week? (Choose One)
 
1 = Highly Dissatisfied
 
2 = Mostly Dissatisfied
 
3 = Somewhat Dissatisfied
 
4 = Neutral
 
5 = Somewhat Satisfied
 
6 = Mostly Satisfied
 
7 = Highly Satisfied
 
 
 
How likely are you to return to Dunkin' Donuts in the future? (Choose One)
 
1 = Not Likely
 
2 = Neutral
 
3 = Likely
 
 
 
How likely are you to return in the future? (Choose One)
 
1 = Not Likely
 
2 = Neutral
 
3 = Likely
 
 
 
* Do feel satisfied with Dunkin' Donuts line of products? (Choose One)
 
1 = Highly Dissatisfied
 
2 = Mostly Dissatisfied
 
3 = Somewhat Dissatisfied
 
4 = Neutral
 
5 = Somewhat Satisfied
 
6 = Mostly Satisfied
 
7 = Highly Satisfied

 
 
 
* Do feel satisfied with Dunkin' Donuts line of products? (Choose One)
 
1 = Highly Dissatisfied
 
2 = Mostly Dissatisfied
 
3 = Somewhat Dissatisfied
 
4 = Neutral
 
5 = Somewhat Satisfied
 
6 = Mostly Satisfied
 
7 = Highly Satisfied