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  1. Surveys
  2. 2011
  3. June
  4. E
  5. ETS CMP Customer Service Survey
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Exit Survey »
 
 
Hello!

You are invited to participate in the ETS Corporate Meeting Planning Customer Service Evaluation. It will take approximately 10 minutes to complete the questionnaire.

Your participation in this study is completely voluntary. However, if you feel uncomfortable answering any questions, you can withdraw from the survey at any point. It is very important for us to learn your opinions.

Your survey responses will be strictly confidential and data from this research will be reported only in the aggregate. Your information will be coded and will remain confidential. If you have questions at any time about the survey or the procedures, you may contact Laura Riegler at 609-734-1139 or by email at [email protected].

Thank you very much for your time and support. Please start with the survey now by clicking on the Continue button below.

-ETS Corporate Meeting Planning
 
 
To what extent do you agree with the following statements regarding the MEETING REQUEST FORM?
Strongly Disagree Disagree Undecided Agree Strongly Agree N/A
The form is easy to locate on ETS Inside.
The form is user-friendly.
The form allows me to customize the request to reflect my needs.
The form is repsonded to within 48 hours of my submission.
 
 
To what extent do you agree with the following statements regarding the SITE SELECTION PROCESS?
Strongly Disagree Disagree Undecided Agree Strongly Agree N/A
CMP confirms their understanding of my meeting needs prior to submitting RFP's to hotels and suppliers.
CMP seeks out facilities/suppliers that are suitable for my events.
CMP provides me with adequate information to select a suitable facility for my events.
CMP provides me with supplier proposals/availability/quotes within a timely manner.
 
 
To what extent do you agree with the following statements regarding your BUDGET?
Strongly Disagree Disagree Undecided Agree Strongly Agree N/A
CMP works within the budget I provide.
CMP negotiates pricing for my events to suit my needs.
CMP helps my department save money on meetings.
CMP adequately communicates cost savings to me.
 
 
To what extent do you agree with the following statements regarding the CONTRACT PROCESS?
Strongly Disagree Disagree Undecided Agree Strongly Agree N/A
CMP negotiates contract terms and conditions that are important to the success of my events.
CMP adequately involved me and my department in the contract process.
CMP secures contracts in a timely manner.
 
 
To what extent do you agree with the following statements regarding CMP STAFF?
Strongly Disagree Disagree Undecided Agree Strongly Agree N/A
CMP staff demonstrate professionalism in interactions.
CMP staff understand my meeting needs.
CMP staff handle issues/concerns with suppliers in an effective and timely manner.
CMP staff help me accomplish the goals and objectives of my meetings.
 
 
To what extent to you agree with the following statements regarding BILLING and POST MEETING MATTERS?
Strongly Disagree Disagree Undecided Agree Strongly Agree N/A
CMP sends supplier invoices for my meetings within a reasonable amount of time.
CMP handles invoice discrepancies with suppliers in a timely manner.
CMP handles invoice discrepancies effectively.
CMP solicits feedback about the success of my meetings.
 
 
Additional Comments/Suggestions:
   
 
 
 
Thank you for taking the time to complete the CMP Annual Customer Serivce Survey! Please enter your Email Address below if you wish to be entered in a drawing for a $50 Restaurant Gift Card!
   
 
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