Evaluation of Potential for E-Commerce Services -

Thank you for taking the time to complete the survey. The survey will take about 5 minutes. The responses from this survey will be used to improve the functionality of the [COMPANY] site. In addition, detailed comments and suggestions on how we can improve the site can be forwarded to the webmaster at [EMAIL_ADDRESS]. Thank you.

Tell us how often you visit our site.

When you visit the site, are you using the computer from

Office

Home (including a home office)

Equally from the home and office

Other

Please tell us why you visit our site (please check all that apply)?

Several state agencies have moved on to e-commerce, that is, conducting business on-line. If [COMPANY/AGENCY] provided a web site, would you take advantage of conducting the following [AGENCY] businesses online?

Would you say our web site is:

How much effort did you have to take to find our web site?

A lot less than I expected

Less than I expected

About what I expected

More than I expected

A lot more than I expected

From what you have seen and your experience with other sites, please rate the following features of the web page:

From your experience, what do you find to be the biggest challenge with using our site?

I am new to the Internet

Information I am looking is not available

Information is not well organized

There is just too much information

Hard to navigate through the information

Takes too long to load a page

Downloadable files or forms are in a format I cannot use

Other (please specify)

Did the menu of items on the home page make sense to you?

Yes

No

Did you experience any problems downloading files?

Yes

No

Did not try

How did you hear about the Website?

We would like to hear your suggestions on how we can expand or improve our site. What additional information or features would you like to see added to the site?

Email