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You have just had a frustrating experience with technology! We would like to hear about that frustrating experience! Please answer the following questions about your experience. We have tried to provide common technology and applications, but if you don't find what you want on any of the lists, we have always provided an "Other" category for your answers.
If you have any problems with this survey please contact Dr. Christopher Power ([email protected]) or Flora Hu ([email protected]). |
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| * At the beginning of the study you were given a participant number. Please enter that participant number here. | | |
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| * What platform were you working on? |
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| * What type of application were you using? |
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| * What task were you trying to complete with your word processor? |
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| * What task were you trying to complete in your spreadsheet? |
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| * What task were you trying to complete in your presentation? |
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| * What task were you trying to complete in your email？ |
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| * What task were you trying to complete in your web browser? |
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| * What task were you trying to complete in your reading application? |
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| * What task were you trying to complete in your audio player? |
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| * What task were you trying to complete in your video player? |
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| * What task were you trying to complete in your game? |
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| * What task were you trying to complete with your messaging application? |
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| * What task were you trying to complete with your application manager? |
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| * What task were you trying to complete in your social network application? |
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| * What task were you trying to complete with your ATM? |
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| * What task were you trying to complete with your microwave? |
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| * What task were you trying to complete with your printer? |
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| * What task were you trying to complete in your clock application? |
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| * Could you please briefly describe the task you were trying to complete: | | |
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| * How important was this task to you? |
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| * What was the problem that frustrated you? |
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| What was the feature you were looking for in the application? | | |
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| How did the feature behave in a way you did not expect? | | |
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| How was the information unclear? | | |
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| * How did you ultimately solve this problem? |
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| * Was this the first time you used this application/system? |
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| * How often does this problem happen? |
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| * How frustrating was this problem? |
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| * Of the following, did you feel: |
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