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2012
March
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FSA User Group System Access
FSA User Group System Access
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Hello:
At the March 1, 2012 FSA User Group meeting facilitated by Nelnet, we identified the need for training and setup support that is tailored to specific users within each FSA department/group (ISSUE #1 System Access).
The purpose of this short survey is to discover and gain understanding about the needs of FSA teams/functional areas in order to develop useful system training and support tools.
As a member of the FSA User Group, you are receiving this short survey to help Nelnet understand the system access needs of your FSA team.
It will take approximately 10 minutes to complete the survey.
Your feedback is valuable and we thank you in advance for your input. We would appreciate your response by April 6. If you have any questions, please contact Lori Gloer at
[email protected]
or 303.696.3608.
Thank you very much for your time and support. Please start with the survey now by clicking on the
Continue
button below.
Please identify the name of your FSA Team/Functional Area
FSA User Group Contact Name (to answer questions and/or coordinate team training)
What is your FSA Team/Functional Area’s primary use of Nelnet systems?
When borrower search access is provided, how frequently do you or your team members anticipate using Nelnet systems?
Very Often (daily)
Somewhat often (less than daily but at least weekly)
Seldom use (less than weekly)
Not at all
Does your team access Nelnet’s Hummingbird system to view document images?
Yes
No
Does your team access www.disabilitydischarge.com to view TPD status?
Yes
No
What type of training and support tools would help your team? Please check all that apply
Online User Guide
Webinar training
Onsite training
Help Desk
Email/chat assistance
'Cheat Sheet' or 'Quick Tips' flyer for common functions
Other
Any other feedback?
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