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Hi Teams,

Starting this Monday, a small project team is getting together to help rewrite the training clients receive during on-site implementation. We need your help in determining where we should focus our training efforts. Please reply to the questions below by end-of-day Friday if you can; all feedback is welcome – we will review and factor your ideas into the curriculum.
 
 
 
What are three common issues or topics that you find our clients have trouble wrapping their heads around, that we could address through better training design?
   
 
 
 
What are two of the most common policy assertions that clients really struggle with?
   
 
 
 
What are two areas of the system that are not intuitive – clients consistently have trouble locating links or finding answers to something that isn’t complex but not easy to find due to our interface?
   
 
 
 
What do you think is working well with our current ProServe training program?
   
 
 
 
What do you think could be improved with our current ProServe training program?
   
 
 
 
Additional thoughts/suggestions: