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2015
May
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1. Overall, how satisfied or dissatisfied are you with Helping Hands for the Blind Charity?
Very satisfied
Somewhat satisfied
Neither satisfied nor dissatisfied
Somewhat dissatisfied
Very dissatisfied
2. Which of the following words would you use to describe our services? Select all that apply.
Reliable
friendly and fun
Useful
Good value for money
Overpriced
Impractical
Ineffective
Poor quality
Unreliable
3. How well do our services meet your needs?
Extremely well
Very well
Somewhat well
Not so well
Not at all well
4. How would you rate the quality of our services?
Very high quality
High quality
Neither high nor low quality
Low quality
Very low quality
5. How would you rate the value for money of our activities that have a charge?
Excellent
Above average
Average
Below average
Poor
6. How responsive have we been to your questions or concerns about our services?
Extremely responsive
Very responsive
Moderately responsive
Not so responsive
Not at all responsive
Not applicable
7. How long have you been a user of our charity?
This is my first time
Less than six months
Six months to a year
1 - 2 years
3 or more years
8. How likely are you to use our services again?
Extremely likely
Very likely
Somewhat likely
Not so likely
Not at all likely
9. How likely is it that you would recommend Helping Hands for the Blind to a friend or co worker?
Not at all likely
Extremely likely
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