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Hello,
CKE has hired FM Projects as a consultant to help us select a new R&M software system and to use the new technology to improve our processes. We want and value your input in designing this new system. They have created this anonymous survey to request your help. We would like to ask for your thoughts and insights into how you currently perform your daily tasks and what could be improved. We appreciate whatever time you can give to answer some questions and provide feedback about our services and what you would like to see in the future. Please answer the questions openly and honestly knowing that all feedback will be considered in developing our new process and selecting the software that will be used by you and your team.
Thank you very much for your time and support. Please start with the survey now by clicking on the Continue button below. |
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The current primary work flow process is that a phone call is made to the Voice Mail System (VM System) by a person who represents a certain restaurant (Unit). The person who calls will either be a General Manager, Shift Supervisor or District Manager. That person will leave a voicemail identifying the Unit number, purpose of the call, equipment type, and time of call.
The VM System sends out a pager message to the lead tech or tech assigned to the callers unit and is checked by the technician. The technician will then accept the work request or forward to another to process, when the request is accepted by a technician they will first call the store and ask for the calling person and begin troubleshooting the problem over the phone. Questions may range from checking the fittings, making sure power is available, turned on or visually sound. If the work request is not able to be resolved at that time the technician will drive to the store to complete the work.
Once the work is complete, the technician will ask the Unit person in charge if there is other approved work to be performed. Technician perform the work if there is any new requests. Since technician is onsite they may perform any existing PM work for that store if it is due.
All work performed will be written on the work order invoice document including time, cost of parts, work type, store number and other pertinent information. Work order document is signed by GM or Shift Supervisor to acknowledge the work has been completed. |
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| Is this process mentioned above accurate and defines how you understand the workflow for a typical work request scenario? Please select your response and explain it in the comment box below. |
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| What can you say that you like about this current process? | | |
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| What can you say that you do not like about this process? | | |
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| Does this process work in an efficient and effective manner? Please select your response and explain it in the comment box below. |
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| If you could change anything about this, process what would it be? | | |
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| If the process of leaving a voicemail was changed, would you rather: |
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| Select your thoughts about the current process: |
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| When you receive the paper copy from the technicians that the work is complete with costs, what do you do with the paper? |
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| Do you talk to your DM about work that needs to be done that is not an emergency or preventive maintenance (change filters, adjust, etc.)? |
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| Are you notified if a work order has been placed on hold due to the technician needing to order a part? If yes, please explain how in the comment box below. |
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| Have you ever experienced work that was supposed to be complete only to find it not working the next day? |
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