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  2. 2014
  3. March
  4. G
  5. GIZ Ghana Client Survey 2013
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Exit Survey
 
 
Dear Team Leaders,

We would like to use this opportunity to appreciate the time and effort spent in completing the just-ended survey which closed on 14th February, 2014.

In order for us to compare the data of the questionnaire to the figures of the last 2 years (i.e. 2012), we would need the able support of only Team Leaders to complete this latest questionnaire.

This emanates from the fact that only Team Leaders participated in the survey of 2012 and as such, we would need the same target group to adequately compare the results for the year 2013.

We would like to assure all Team Leaders that the data on the earlier survey will not be discarded. It will be used for internal discussions.

We kindly entreat all Team Leaders to participate in the latest edition of the GIZ Ghana Client Survey for 2013 as it also forms an integral part of the Country Report by Management.

We sincerely apologize for any inconvenience caused.

We thank you very much for your time and support.

 
 
01. HUMAN RESOURCE MANAGEMENT

How would you rate the following services?
Very Good Good Acceptable Need Improvement Urgent need of Improvement
Support for the administration of National Personnel
Employment-related issues
Induction Programmes for National Personnel
Procedure for Handling Payments to National Personnel
Information on Training Opportunities for Counterparts
Organisation of Training for National Personnel
 
 
02. TRAVEL AND EVENT MANAGEMENT

How would you rate the following services?
Very Good Good Acceptable Need Improvement Urgent need of Improvement
Passport and Visa Formalities
Residence Permits
Non-diplomatic ID Cards
Procurement of Flight Tickets
Hotel Bookings
Support for Event Management (e.g. Conferences, Workshops etc.)
 
 
03. FINANCE AND ACCOUNTS

How would you rate the following services?
Very Good Good Acceptable Need Improvement Urgent need of Improvement
Accounting Procedure for Official Trips
Accounting Procedure for Security Costs
Project Funding / Payments
Support for Accounting / Bookkeeping
Support for Cash Control / Cost Control
Support for Concluding and Handling Financial Contributions and Local Grants
Support for Concluding and Handling Combined Financial Agreements
 
 
04. PROCUREMENT

How would you rate the following services?
Very Good Good Acceptable Need Improvement Urgent need of Improvement
Market Analyses (e.g. Experts, Consulting, Equipment & Material)
Procurement of Equipment and Materials through Head Office
Procurement of Equipment and Material Locally
Concluding and Handling Agreements with Experts and Consulting Firms
Preparing and Concluding Framework Agreements with Suppliers
Vehicle Registration and Insurance, Transport
Telecommunications, Copying, Translation and Postal Services
Support in the acquisition of Ghanaian Drivers License
Support in Issues of Transit and Customs
 
 
05. OPERATIONS

How would you rate the following services?
Very Good Good Acceptable Need Improvement Urgent need of Improvement
Updating Project Addresses and Contacts
Support for Crisis Prevention and Security Issues
Support for Communications and PR Work
Dissemination of Information
Knowledge Management (DMS)
Induction of New Arrivals (DA, AMA, Interns, Visitors)
Acquisition of GIZ Staff ID Cards
Support with Issues on WARA
Support and Supervision of Visitors and Short-term Expert Missions
 
 
06. SUMMARY ASSESSMENT OF SERVICE QUALITY
Very Good Good Acceptable Need Improvement Urgent need of Improvement
Meeting Commitments / Reliability
Transparency
Efficiency
Reaction Time
Customer-friendliness
Service Quality
Communication
 
 
 
07. OVERALL SERVICE ASSESSMENT

How satisfied are you with our services?
Very Unsatisfied
Unsatisfied
Neutral
Satisfied
Very Satisfied
 
 
 
08. COMMENTS / SUGGESTIONS / REMARKS
   
 
GIZ GH │CLIENT SURVEY 2013