GoWireless Management Training Survey

This survey will be confidential per employee, please tell us your position in the company.

Are you familiar with the SOPP?

I have read and understand it fully.

I have read it but have some questions.

I have heard about.

I have no idea what it is.

Do your store/stores utilize FlipSwap?

Yes, we push this to customer's on every upgrade.

Yes, only if the customer asks if they can get credit for their old phone.

No (Please tell us why)

How often do your stores utilize your store/stores utilize the VOIP system?

All of the time.

Only for internal use.

Only when the landline is being used.

Never (Please tell us why)

DO you use Marketing fliers in your stores?

No

Yes (How do you obtain these fliers?)

How often are you in contact with your Human Resources Manager?

Once a week or more.

A couple time a month.

Only when there is a problem.

Never, I only go through my management.

Please tell us your recruiting process:

What tools do you utilize to generate more sales activity during slower hours?

How much time do you invest during your work day in sales analysis to give your team the tools they need to succeed each day? What steps do you take?

How has your past experiences been with the Call Center?