Graduate Office Customer Satisfaction Survey

The Office of Graduate Programs would like to know if we are providing timely and satisfactory service to our University Partners. You are invited to participate in a survey about the customer service we provide. The survey will take less than 10 minutes to complete. It is very important for us to learn your opinions, and your survey responses will be strictly confidential. Thank you, and we appreciate all that you do for DBU and our students.

When you call our office, the readiness by which a staff member or student worker responds to your question or request is ________.

Poor and Needs Improvement

Fair

Good

Very Good

Excellent

Not Applicable (my department does not deal with this issue)

When you email a staff member or student worker, the promptness of a response is ______.

Poor and Needs Improvement

Fair

Good

Very Good

Excellent

Not Applicable (my department does not deal with this issue)

The degree of satisfactory resolution to your reason for calling or emailing the Graduate Office is _______.

Poor and Needs Improvement

Fair

Good

Very Good

Excellent

Not Applicable (my department does not deal with this issue)

The speed of satisfactory resolution to your reason for calling or emailing the Graduate Office is ______.

Poor and Needs Improvement

Fair

Good

Very Good

Excellent

Not Applicable (my department does not deal with this issue)

The support provided by the Graduate Office to you and your staff in your recruiting efforts is ____.

Poor and Needs Improvement

Fair

Good

Very Good

Excellent

Not Applicable (my department does not deal with this issue)

The support provided by the Graduate Office to applicants for your program is _____.

Poor and Needs Improvement

Fair

Good

Very Good

Excellent

Not Applicable (my department does not deal with this issue)

The process currently used for applicant file review is _______.

Poor and Needs Improvement

Fair

Good

Very Good

Excellent

Not Applicable (my department does not deal with this issue)

The efficiency by which Registration Holds are handled by staff members is ______.

Poor and Needs Improvement

Fair

Good

Very Good

Excellent

Not Applicable (my department does not deal with this issue)

The helpfulness of the "Registration Holds Report" sent to you prior to every registration period is ________.

Poor and Needs Improvement

Fair

Good

Very Good

Excellent

Not Applicable (my department does not deal with this issue)

Overall, how would you rate the service and support provided to you by the staff of the Office of Graduate Programs?

Poor and Needs Improvement

Fair

Good

Very Good

Excellent

Not Applicable (my department does not deal with this issue)