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Grocon Customer Satisfaction Survey

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Grocon aspires to provide our customers with an unsurpassed level of project delivery, quality, value and service.
In order to assist us in realising this, please take a few minutes to evaluate our performance so far, by completing this questionnaire.

Please select the most appropriate number or answer that best represents your view.

Thank you for your assistance.
 
 
Contact Information
Project name : 
Company name : 
Completed by : 
 
OUR CORE VALUES

How would you rate us in delivery of our core values?
1 - Very poor (Never) 2 3 - Average (Most of the time) 4 5 - Excellent (Always) N/A
Safety – Beyond Measure is Grocon’s safety initiative to deliver a happy and healthy workforce for everyone of its people.
Sustainability - Beyond Today is Grocon’s commitment to the development of a greener, more sustainable planet to benefit future generations.
Community - Beyond Me is Grocon’s pledge to social justice and promoting greater hope and opportunity for all.
Innovation - Beyond Boundaries is Grocon’s dedication to innovation for the very best outcomes in all aspects of its business.
 
 
OUR DELIVERY

How would you rate our delivery against each of the following criteria?
1 - Very poor (Never) 2 3 - Average (Most of the time) 4 5 - Excellent (Always) N/A
Safety management
Sustainability, including Environmental management
Community relations
Innovation and problem solving
Quality Assurance
Working cooperatively with you
Design solutions
Contractual issues
Construction solutions
Industrial Relations Management
Program Management
 
 
OUR TEAM

How would you rate our team again each of the following criteria?:
1 - Very poor (Never) 2 3 - Average (Most of the time) 4 5 - Excellent (Always) N/A
Our construction workers
Our Project Management / Administration / Engineers / Supervisors
Responsiveness of the project team to your needs
Competency of consultants engaged by Grocon
Competency of trade subcontractors engaged by Grocon
 
 
THE DELIVERED PRODUCT

How would you rate our delivered product against each of the following criteria?:
1 - Very poor (Never) 2 3 - Average (Most of the time) 4 5 - Excellent (Always) N/A
Timely completion
Agreed vs. Actual Budget
Quality of delivered product (Eg. Workmanship)
Overall meeting of the contract requirements
Functional operations in level of defects
Design meets Brief Requirements
 
 
OVERALL SATISFACTION AND LOYALTY
1 - Very poor (Never) 2 3 - Average (Most of the time) 4 5 - Excellent (Always) N/A
How would you rate Grocon overall performance so far?
Would you consider Grocon for future projects?
Would you recommend Grocon to other organizations?
 
 
OUR PERFORMANCE VERSUS COMPETITORS

How would you rate our performance against competitors on the following?
1 - Very poor (Never) 2 3 - Average (Most of the time) 4 5 - Excellent (Always) N/A
Safety management
Sustainability, including Environmental management
Community relations
Innovative solutions
Problem solving
Addressing your concerns
Timely response
Working as a team
The Grocon team
Product Quality
1 - Very poor (Never) 2 3 - Average (Most of the time) 4 5 - Excellent (Always) N/A
Product Reliability
Value for money
Meeting agreed requirements
Contractual management
Technical knowledge
Program Managing
Sufficient Project Resources
Dispute resolution
Documentation
Industrial relations
 
 
 
The TOP 3 BEST things about working with Grocon:
   
 
 
 
The TOP 3 WORST things about working with Grocon:
   
 
GROCON CUSTOMER SURVEY
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