Growth Accelerator

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Consultants comments

Consultants comments

Consultants comments

Recognise customer individuality - Red

Recognise customer individuality - Green

Recognise customer individuality - Yellow

Reduce queue - Red

Reduce queue - Amber

Reduce queue - Green

Demonstrate your knowledge of relationship - Red

Demonstrate your knowledge of relationship - Amber

Demonstrate your knowledge of relationship - Green

Present offers appropriately - Red

Present offers appropriately - Amber

Present offers appropriately - Green

Differentiate from aftermarket competitors - Red

Differentiate from aftermarket competitors - Amber

Differentiate from aftermarket competitors - Green

Demonstrate depth of product / offer knowledge - Red

Demonstrate depth of product / offer knowledge - Amber

Demonstrate depth of product / offer knowledge - Green

Be authentic to the brand - Red

Be authentic to the brand - Amber

Be authentic to the brand - Green

Articulate your offer - Red

Articulate your offer - Amber

Articulate your offer - Green

Demonstrate technical advantage - Red

Demonstrate technical advantage - Amber

Demonstrate technical advantage - Green

Sell the value, not the price - Red

Sell the value, not the price - Amber

Sell the value, not the price - Green

Explain the invoice - Red

Explain the invoice - Amber

Explain the invoice - Green

Highlight the VHC at every stage - Red

Highlight the VHC at every stage - Amber

Highlight the VHC at every stage - Green

Check vehicle for campaigns - Red

Check vehicle for campaigns - Amber

Check vehicle for campaigns - Green

Highlight the Vauxhall customer offer - Red

Highlight the Vauxhall customer offer - Amber

Highlight the Vauxhall customer offer - Green

How well do you ask questions - Red

How well do you ask questions - Amber

How well do you ask questions - Green

Establish if the customer is conquest or repeat - Red

Establish if the customer is conquest or repeat - Amber

Establish if the customer is conquest or repeat - Green

Ensure colleagues follow sales process - Red

Ensure colleagues follow sales process - Amber

Ensure colleagues follow sales process - Green

Be consistent - Red

Be consistent - Amber

Be consistent - Green

Be proactive - Red

Be proactive - Amber

Be proactive - Green

How well do you build loyalty - Red

How well do you build loyalty - Amber

How well do you build loyalty - Green

Check customer loyalty - Red

Check customer loyalty - Amber

Check customer loyalty - Green

Demonstrate that you care - Red

Demonstrate that you care - Amber

Demonstrate that you care - Green

Create customer demands - Red

Create customer demands - Amber

Create customer demands - Green

Ensure complete customer satisfaction - Red

Ensure complete customer satisfaction - Amber

Ensure complete customer satisfaction - Green

Lock customers in - Red

Lock customers in - Amber

Lock customers in - Green

Review Car Parc performance regularly - Red

Review Car Parc performance regularly - Amber

Review Car Parc performance regularly - Green

Measure service sales calls; number and conversion ratio - Red

Measure service sales calls; number and conversion ratio - Amber

Measure service sales calls; number and conversion ratio - Green

History check 100% of vehicles at point of customer enquiry, and again at the point of arrival - Red

History check 100% of vehicles at point of customer enquiry, and again at the point of arrival - Amber

History check 100% of vehicles at point of customer enquiry, and again at the point of arrival - Green

Maximise Service Plan opportunity to do business (OTDB) each day - Red

Maximise Service Plan opportunity to do business (OTDB) each day - Amber

Maximise Service Plan opportunity to do business (OTDB) each day - Green

Review conversion ratio for red and amber work - Red

Review conversion ratio for red and amber work - Amber

Review conversion ratio for red and amber work - Green

Be in the sales arena at the busiest times - Red

Be in the sales arena at the busiest times - Amber

Be in the sales arena at the busiest times - Green

Set the trading conditions to manage the recovery rate - Red

Set the trading conditions to manage the recovery rate - Amber

Set the trading conditions to manage the recovery rate - Green

Identify activity levels that will lead to achievement of budget - Red

Identify activity levels that will lead to achievement of budget - Amber

Identify activity levels that will lead to achievement of budget - Green

Influence front line selling as it happens - Red

Influence front line selling as it happens - Amber

Influence front line selling as it happens - Green

Manage each and every opportunity - Red

Manage each and every opportunity - Amber

Manage each and every opportunity - Green

Analyse sales performance daily/weekly/monthly - Red

Analyse sales performance daily/weekly/monthly - Amber

Analyse sales performance daily/weekly/monthly - Green

Don't create the need to over control - Red

Don't create the need to over control - Amber

Don't create the need to over control - Green

Ensure an upbeat selling environment - Red

Ensure an upbeat selling environment - Amber

Ensure an upbeat selling environment - Green

Implement popular incentives - Red

Implement popular incentives - Amber

Implement popular incentives - Green

Exercise visual performance management - Red

Exercise visual performance management - Amber

Exercise visual performance management - Green

Celebrate success by sharing best practise - Red

Celebrate success by sharing best practise - Amber

Celebrate success by sharing best practise - Green

Establish quality of enquiry management - Red

Establish quality of enquiry management - Amber

Establish quality of enquiry management - Green