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  1. Surveys
  2. 2013
  3. May
  4. G
  5. Guest technology survey - General Manager
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I would kindly like to invite you to participate in this online survey, which consists of 10 questions and should not take you longer than 5 minutes to fill in. You will be asked to answer questions about Guest technologies, how you deal with those technologies and how guests respond to these technologies.

I would appreciate if you can share your personal opinion on this.

Your survey responses will be strictly confidential and data from this research will be used solely for my Executive MBA dissertation on "How much technology is acceptable by customers in the luxury hotel business with a future outlook".

Thank you very much for your time and support. Please start with the survey now by clicking on the Continue button below.
 
 
 
Hotel name:
   
 
 
 
Hotel location:
 
 
 
Type of hotel:
 
 
Based on your customer feedback, please rate the following guest technologies which you currently use in your hotel:
Very Unsatisfied Unsatisfied Neutral Satisfied Very Satisfied N/A
Interactive TV
In room touch panel control(one panel to control eg. AC, curtains, Telephone, Lights etc)
Guest room voice mail
In room telephone
Integration of guest mobile devices
In room ipad (provided by hotel)
Restaurant ipad (wine menu)
W-lan
Lan
Multi plug mobile charger
Very Unsatisfied Unsatisfied Neutral Satisfied Very Satisfied N/A
CD player
DVD player
Iphone adapter
Entertainment hub
Key system
Other (please specify below)
 
 
Please specify "Other" if selected above:
   
 
 
 
Which challenges do your guests face in your opinion with the products selected in question 1 which were rated "very unsatisfied" and "unsatisfied"
 
Usability
 
Technology related
 
Guest prefers traditional way
 
Old technology
 
Other
 

 
 
 
How important is guest technology for guests in choosing the hotel, coming back etc.
 
Not imporatant at all
 
Not important
 
Important
 
Very important
 
 
 
How often do you review and evaluate your guest technology?
 
Every month
 
Every three months
 
Every half year
 
Every year
 
Never
 
 
 
Which guest technologies would you consider as a must have within the next 1-3 years?
 
Interactive TV
 
In room touch panel control(one panel to control eg. AC, curtains, Telephone, Lights etc)
 
Guest room voice mail
 
In room telephone
 
Integration of guest mobile devices
 
In room ipad (provided by hotel)
 
Restaurant ipad (wine menu)
 
W-lan
 
Lan
 
Multi plug mobile charger
 
CD player
 
DVD player
 
Iphone adapter
 
Entertainment hub
 
Key system
 
Other