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  2. 2016
  3. February
  4. H
  5. H. D. Smith Contract Operations Customer Service
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Exit Survey
 
 
As the manager of Contract Operations, I would like to thank you for giving us the opportunity to serve you. Please help us serve you better by taking a couple of minutes to tell us about the service that you have received from our Membership Service Department. We appreciate your business and want to make sure we meet your expectations.


Sincerely,
Bridgette Baker
Manager, Vendor and GPO Contract Operations
 
 
 
* About how long did it take to get this problem resolved?
 
Immediate Resolution
 
Less than a day
 
Between 2 and 3 days
 
Between 3 and 5 days
 
More than a week
 
The problem is still not resolved
 
Other
 
 
 
* How many times did you have to contact Membership Services Customer Service before the problem was corrected?
 
Once
 
Twice
 
Three Times
 
More than three Times
 
Other
 
 
 
Overall, how satisfied are you with Membership Services?
 
Very Satisfied
 
Somewhat Satisfied
 
Neutral
 
Somewhat Dissatisfied
 
Very Dissatisfied
 
Comments
 
 
 
* Did our Membership Service Customer Service Representative...
 
Quickly identify the problem
 
Appear knowledgeable and competent
 
Help you understand the cause and the solution of the problem
 
Handle issues with courtesy and professionalism
 
Other

 
 
 
* In your most recent customer service experience, how did you contact the representative?
 
By Telephone
 
 
Email to a specific customer service representative
 
Name of person you contacted