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Hi, my name is ... calling from OrbitShowtime Network.
I understand you had an HD installation of our service done recently. We are continuously evaluating the service we provide and would like some feedback on your installation experience. |
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| * Do you have a couple of minutes? |
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| * How satisfied were you with the punctuality of the Technician? |
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| * How satisfied were you with the appearance of the Technician? |
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| * How satisfied were you with the level of courtesy shown by the Technician? |
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| * Did the technician fill up the SWAP checklist and obtain your signature? |
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| * Did the technician show you the difference between the HD and SD programs? |
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* Did the engineer confirm to you that the smartcard cannot be used in any other decoder?
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* Did the engineer confirm to you that other paid TV smartcard can be used with a CAM
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| * Did the technician inform you how to use the remote control unit? |
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| * Did the technician inform you how to use the TV guide and the channel list? |
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| * Did the technician inform you how to book a program and set a reminder? |
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| * Did the technician inform you that the default PIN CODE (0000) and how to change it? |
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| * Did the technician inform you how to change the Parental ratings? |
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| * Did the technician inform you how to change the language, audio, and sub-title settings? |
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| * Did the technician inform you how to edit the favorites list? |
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| * Are you happy with HD decoder? |
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| * Can you see an improvement in your viewing experience? |
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| * What is the difference that you see? | | |
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| * What was your overall satisfaction with the installation? |
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| * How satisfied were you with the knowledge of the technician, being well informed about the product & HD features, now & next…etc |
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| * Did the technician ensure that all the subscribed channels are viewable? |
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| * The installation was done by: |
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| * *** Try to upgrade movies and premier customers to platinum so that they can experience all three of our HD channels *** |
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