This free survey is powered by
QUESTIONPRO.COM
Create a Survey
Surveys
2014
May
H
Help Desk Service Support Survey Q3FY14 - COACH
Help Desk Service Support Survey Q3FY14 - COACH
ecVision Help Desk Service Survey Q3FY14
0%
Hello:
In an effort to help improve and understand your needs of ecVision Help Desk Services, we have created a short survey. The survey should not take more than 5 minutes to complete.
Your input is completely confidential and the results will only be provided in aggregate unless you provide your contact information for follow-up. If you have questions about the survey, you may contact Polly Li (IS) at 852-35416129 or by email at
[email protected]
.
We thank you for taking the time to complete the survey and appreciate your honest feedback. Please start the survey now by clicking on the
Next
button below.
*
Which modules of ecVision application are you using (Select all that apply)?
General Portal Features
Capacity
Raw Material Purchase Order (RMPO)
Material Liability (ML)
Raw Material Development (MD)
Material Matrix
Product Sample Request (Finished Goods - PSR)
Development Log
Costing / CCT
Material Folder
*
Why did you contact ecVision help desk? Please select all that apply.
Had question / problem related to login account
Had business procedure or data question
Did not know how to use the system
Reported unknown system error
Provided system change (enhancement) suggestion
Other
Overall, how satisfied are you with ecVision Help Desk support's response.
Please use a 10-point scale where 10 is
Completely Satisfied
and 1 is
Not Satisfied at All.
1
Not Satisfied at All.
2
3
4
5
6
7
8
9
10
Completely Satisfied
*
Overall quality of telephone support?
*
Overall quality of email support?
*
Knowledge and professionalism of the help desk support staff?
*
Understanding of the service needs of my organization?
*
Communication and follow-up on problem resolution?
*
Ability of help desk to diagnose your problem?
*
Ability of the help desk to solve your problem?
*
Time required to resolve your problem?
*
Overall quality of the solution?
*
In general, how many times you call / email to ecVision to get one problem fixed?
1
2
3 or more
Not fixed.
e.g. fall into enhancement / bug fix
*
How likely are you to recommend ecVision help desk service to your friends or colleagues?
Please use the scale below where 10 is Extremely Likely and 1 is Not Likely at All.
1
Not Likely at All
2
3
4
5
6
7
8
9
10
Extremely Likely
Do you have any comments or suggestions for ecVision help desk team to make your IT experience better? Please specify.
*
Which type of ecVision user are you?
Coach US user
Non-US Coach user
SP user
RMS user in Western Countries
RMS user in Asia or India
Other
Please provide your contact information if you wish Coach service improvement manager to get back to you.
First Name
:
Last Name
:
Phone
:
Email Address
:
Loading...
close
Loading...
Close
qpweb1.questionpro.net