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Who are your current customers?
   
 
 
 
Are they satisfied with the service you deliver them?
   
 
 
 
When was the last time you gained feedback from them about the service you deliver them?
   
 
 
 
Could you potentially lose any customers? And why?
   
 
 
 
Who are your potential customers?
   
 
 
 
What other services would you like to offer if you had the resources to do so?
   
 
 
 
What costings / prices do you currently charge to your customers?
   
 
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