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  1. Surveys
  2. 2013
  3. April
  4. H
  5. H&Q Customer Satisfaction
0%
Exit Survey
 
 
Hello:
You are invited to participate in our survey of customer satisfaction for Xiamen H&Q Garment Co. Ltd. In this survey, you will be asked to complete questions that ask about our product, timing, pricing, and product development. It will take approximately 3-6 minutes to complete the questionnaire.

Your participation in this study is completely voluntary. There are no foreseeable risks associated with this project. However, if you feel uncomfortable answering any questions, you can withdraw from the survey at any point. It is very important for us to learn your opinions.

Your survey responses will be strictly confidential and data from this research will be reported only in the aggregate. Your information will be coded and will remain confidential. If you have questions at any time about the survey or the procedures, you may contact Erin White at [email protected].

Thank you very much for your time and support. Please start with the survey now by clicking on the Continue button below.
 
 
How would you rate the quality of our:
Very Unsatisfied Unsatisfied Average Good Very Good
Final Product
Sample Product
Employee's Communication Skills
 
 
How satisfied are you with the timing of:
Very Unsatisfied Unsatisfied Neutral Satisfied Very Satisfied
the shipment of our samples
manufacturing time
final shipment of your products
our employee's responses (ie email and phone call responses)
 
 
How satisfied are you with our pricing:
Very Unsatisfied Unsatisfied Neutral Satisfied Very Satisfied
pricing our of samples are competitive
pricing of the final product you recieve
 
 
Style development
Very Unsatisfied Unsatisfied Neutral Satisfied Very Satisfied
the styles we offer are consistent with your desired products
you often desire to use one of our products on your season line
we consistently come up with a number of styles, consistent with the market
 
 
Feedback:
Very Unsatisfied Unsatisfied Neutral Satisfied Very Satisfied
technology files of samples are detailed and helpful
you can give feedback on what you like
you can consistently get the style and fabric you desire
 
 
 
Would you like more or less style options from us?
 
More
 
Satisfied
 
Less
 
 
 
Comments/Suggestions on your biggest dissatisfaction with our style development:
   
 
 
 
Comments/Suggestions on your biggest frustration overall?