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IHI Open School - Skills Survey

IHI Open School Skills Survey
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Hello:
You are invited to participate in our IHI Open School Skills Survey. In this survey, approximately 100  people will be asked to complete a survey that asks questions about the knowledge attaioned from the IHI Open School Courses. It will take approximately 15 minutes to complete the questionnaire.

Your participation in this study will help us determine the value of these courses and if we we should offer these to other departments at BMC.

Your survey responses will be strictly confidential and data from this research will be reported only in the aggregate. Your information will be coded and will remain confidential. If you have questions at any time about the survey or the procedures, you may contact me by email at [email protected].

Thank you very much for your time and support. Please start with the survey now by clicking on the Continue button below.
 
 
 
 
What is the Swiss cheese model?
 
When an individual completing a multiple-step process creates a “hole” in the process by committing a mistake, which leads to harm.
 
When a series of errors along multiple steps in a process all line up to lead to an unintended consequence.
 
When a group discovers that processes have inherent flaws.
 
None of the above.
 
 
 
Having a clear aim statement is important in quality improvement work because:
 
Aim statements provide a clear and specific goal for the organization to reach.
 
All grant agencies require clear aim statements when they are considering funding requests.
 
Aim statements remove all obstacles from quality improvement projects.
 
The leaders of all organizations expect to see these types of goals.
 
 
 
Gathering and reviewing data during an improvement project – that is, measuring – helps you answer which of the three questions of the Model for Improvement?
 
How will we know that a change is an improvement?
 
What are we trying to accomplish?
 
What changes can we make that will result in improvement?
 
 
 
Why should you consider collecting a family of measures when undertaking an improvement?
 
It makes a project publishable.
 
A single measure may not be enough to determine the impact of a change on the system.
 
In order to retain the support of your organization’s leaders, you always need to measure something they value.
 
All improvement projects are so complex that they require multiple measures.
 
 
 
Use the following scenario to answer question 5:
During a clinical rotation on the medical-surgical floor of a hospital, you notice several patients have developed urinary tract infections (UTIs) associated with their Foley catheters (tubes inserted into the bladder to drain urine). Your staff physician agrees that this is a problem and offers to help with an improvement project. Together, you work through several PDSA cycles to improve the rate of UTIs on your floor.
When graphing your data, you should:
 
Make as detailed a chart as possible, using many colors and lines.
 
Use a run chart to show the cost of the changes you are testing.
 
Use a run chart to show the effect of each PDSA cycle.
 
Use a two-column table format and list the numerical data by week.
 
 
 
Use the following scenario to answer the question:
You volunteer at a student-run clinic associated with your academic health center. As a member of the student board, you are constantly looking for ways to improve the clinic. One common complaint is that it takes too long to check patients in once they arrive, and you decide to tackle this problem. As part of your improvement project, you decide to interview a few patients on their way out of the clinic about their check-in experience and their overall satisfaction with the clinic.
This is an example of which of the following effective measurement techniques?
 
Integrating measurement into the daily routine
 
Gathering quantitative data
 
Displaying data graphically
 
Gathering qualitative data
 
 
 
Since the publication of To Err is Human in 1999, the health care industry overall has seen which of the following improvements?
 
A 75 percent reduction in preventable medical errors.
 
Stronger repercussions for providers who commit preventable medical errors.
 
Wider awareness that preventable medical errors are a problem.
 
Wider recognition that medical errors are most often attributable to individual performance.
 
All of the above.
 
 
 
Safety has been called a “dynamic non-event” because when humans are in a potentially hazardous environment:
 
It is natural to establish and follow safe practices,
 
It requires the same kind of thinking that causes problems to set them right.
 
It takes significant work to ensure nothing bad happens.
 
There is generally a high prevalence of “near misses.”
 
 
 
What is a systems approach to addressing error?
 
Recognizing that the design of systems and processes, not individuals, are the major reason for errors.
 
Catching an error before it causes harm.
 
Using systems to identify errors.
 
None of the above.
 
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