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  5. Implementation - Client Satisfaction

Implementation - Client Satisfaction

Client Satisfaction Survey - Implementation Process
0%
Exit Survey
 
 
Your experience with Canon Business Process Services is important to us. The Canon implementation manager may have informed you about this survey. Please take a few minutes to provide feedback on the professionalism, planning and transition services recently provided by the Canon team. The survey will take about 5 minutes.

Thank you in advance for your time. Please start with the survey now by clicking on the Continue button below.
 
 
 
* Overall, how satisfied or
dissatisfied are you with the project management and implementation from Canon?
 
Very satisfied
 
Somewhat satisfied
 
Neither satisfied or dissatisfied
 
Somewhat dissatisfied
 
Very dissatisfied
 
 
 
* Did the implemented solution match your expectation?
 
Definitely
 
Somewhat
 
Neutral
 
Needs improvement
 
Not at all
 
 
 
* To what extent did the original solution design match the final implementation?
 
Matched fully
 
Matched somewhat
 
Not at all
 
I don’t know
 
 
 
* How responsive have we been
to your questions or concerns during the implementation?
 
Extremely responsive
 
Very responsive
 
Moderately responsive
 
Not so responsive
 
Not at all responsive
 
Not applicable
 
 
 
* Which of the following words would you use to describe your experience with the Canon team (Select all that apply)?
 
Reliable
 
Helpful
 
Accountable
 
Responsible
 
Professional
 
Knowledgeable
 
Ineffective
 
Unresponsive
 
Does not listen
 
Does not follow through

 
 
 
Is there anything else you would like us to know about your experience during the implementation phase with Canon?
   
 
Our Mission: To advance Canon Business Process Services’ (CBPS) offerings by enhancing the quality of our client engagements through innovative process design, creative electronic solutions and supporting services. With these initiatives we will develop best in class business environments that exceed client expectations.