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  1. Surveys
  2. 2009
  3. June
  4. I
  5. Institutional Locksmiths - $15 Gift Card
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Are you involved in the installation, repair, or maintenance of doors or door hardware within a healthcare facility?
 
Yes
 
No
 
Don't Know
 
 
 
Have you been involved in the installation, repair, or maintenance of doors or door hardware within a healthcare facility within the past year?
 
Yes
 
No
 
Don't Know
 
 
For the following questions, please tell how important the statement is to you (answer choices range from "Not Important at All" to "Extremely Important"). We will then ask you to rate your current level of satisfaction on each of those same statements.

Please think of your experience as it relates to doors and door hardware within a healthcare facility.


How important is it that you are able to...?
Not Important at All Somewhat Important Important Very Important Extremely Important
Minimize the time it takes to know if there is an issue
Minimize the amount of time required to understand regulatory or compliance requirements
Minimize the time it takes to diagnose the issue
Minimize the time it takes to understand which products are needed
Increase the likelihood that the door, frame or locking products are available when needed
Increase the likelihood that accessories are available for installation when needed
Increase the likelihood that repairs can be made with parts from 'old' devices in facility inventory
 
 
How satisfied are you with your ability to...?
Not Satisfied at All Somewhat Satisfied Satisfied Very Satisfied Extremely Satisfied
Minimize the time it takes to know if there is an issue
Minimize the amount of time required to understand regulatory or compliance requirements
Minimize the time it takes to diagnose the issue
Minimize the time it takes to understand which products are needed
Increase the likelihood that the door, frame or locking products are available when needed
Increase the likelihood that accessories are available for installation when needed
Increase the likelihood that repairs can be made with parts from 'old' devices in facility inventory
 
 
How important is it that you are able to...?
Not Important at All Somewhat Important Important Very Important Extremely Important
Increase the likelihood that installation instructions are available
Increase the likelihood that installation instructions are clear
Minimize the time it takes to set up precautionary work zone barriers, e.g. tarps, ropes, plastic coverings, etc.
Minimize the likelihood that precautionary work zone barriers, e.g. tarps, ropes, plastic coverings, etc. create physical issues with facility personnel
Minimize the likelihood of not having needed tools while at the opening
Minimize the number of needed tools while at the opening
Minimize the likelihood that the door, frame or locking product is damaged due to shipping
Minimize the likelihood that the door, frame or locking product is damaged due to storage
 
 
How satisfied are you with your ability to...?
Not Satisfied at All Somewhat Satisfied Satisfied Very Satisfied Extremely Satisfied
Increase the likelihood that installation instructions are available
Increase the likelihood that installation instructions are clear
Minimize the time it takes to set up precautionary work zone barriers, e.g. tarps, ropes, plastic coverings, etc.
Minimize the likelihood that precautionary work zone barriers, e.g. tarps, ropes, plastic coverings, etc. create physical issues with facility personnel
Minimize the likelihood of not having needed tools while at the opening
Minimize the number of needed tools while at the opening
Minimize the likelihood that the door, frame or locking product is damaged due to shipping
Minimize the likelihood that the door, frame or locking product is damaged due to storage
 
 
How important is it that you are able to...?
Not Important at All Somewhat Important Important Very Important Extremely Important
Minimize the time it takes to identify all currently installed security products
Minimize the time it takes to identify unnecessary security products that are currently installed
Minimize the time it takes to remove unnecessary security products that are currently installed
Minimize the likelihood that the door, door frame or wall is damaged during the removal of currently installed products
Increase the likelihood that the products removed can be re-used for future repair parts
Minimize the time it takes to determine which wires are to be used
Minimize the time it takes to distinguish between different types of wires
Minimize the likelihood that the locking product is damaged by incorrect voltage
 
 
How satisfied are you with your ability to...?
Not Satisfied at All Somewhat Satisfied Satisfied Very Satisfied Extremely Satisfied
Minimize the time it takes to identify all currently installed security products
Minimize the time it takes to identify unnecessary security products that are currently installed
Minimize the time it takes to remove unnecessary security products that are currently installed
Minimize the likelihood that the door, door frame or wall is damaged during the removal of currently installed products
Increase the likelihood that the products removed can be re-used for future repair parts
Minimize the time it takes to determine which wires are to be used
Minimize the time it takes to distinguish between different types of wires
Minimize the likelihood that the locking product is damaged by incorrect voltage
 
 
How important is it that you are able to...?
Not Important at All Somewhat Important Important Very Important Extremely Important
Minimize the likelihood that adjustments need to be made to the door before products are installed
Minimize the likelihood that adjustments need to be made to the door frame before products are installed
Minimize the likelihood that adjustments need to be made to the locking device before it is installed
Minimize the time it takes to make adjustments to the door, frame or locking product before it is installed
Minimize the time it takes to verify the new device's compatibility with existing products
Minimize the time it takes to mark cutting or drilling locations on the door, door frame or wall
Minimize the likelihood that the locking device takes up too much space in the doorway or wall
 
 
How satisfied are you with your ability to...?
Not Satisfied at All Somewhat Satisfied Satisfied Very Satisfied Extremely Satisfied
Minimize the likelihood that adjustments need to be made to the door before products are installed
Minimize the likelihood that adjustments need to be made to the door frame before products are installed
Minimize the likelihood that adjustments need to be made to the locking device before it is installed
Minimize the time it takes to make adjustments to the door, frame or locking product before it is installed
Minimize the time it takes to verify the new device's compatibility with existing products
Minimize the time it takes to mark cutting or drilling locations on the door, door frame or wall
Minimize the likelihood that the locking device takes up too much space in the doorway or wall
 
 
How important is it that you are able to...?
Not Important at All Somewhat Important Important Very Important Extremely Important
Increase the likelihood that existing holes or cut-outs can be used for installation
Minimize the likelihood of encountering obstructions within the door frame
Minimize the likelihood that the door, door frame, or wall is damaged during the alteration
Minimize the amount of facility disturbance caused by the door and door frame alteration
 
 
How satisfied are you with your ability to...?
Not Satisfied at All Somewhat Satisfied Satisfied Very Satisfied Extremely Satisfied
Increase the likelihood that existing holes or cut-outs can be used for installation
Minimize the likelihood of encountering obstructions within the door frame
Minimize the likelihood that the door, door frame, or wall is damaged during the alteration
Minimize the amount of facility disturbance caused by the door and door frame alteration
 
 
How important is it that you are able to...?
Not Important at All Somewhat Important Important Very Important Extremely Important
Minimize the likelihood that incorrect wires are connected during installation
Minimize the likelihood that wires are damaged during installation
Minimize the likelihood that debris/dust from installation will inhibit the locking device
Minimize the likelihood that the door will fall while securing it to the frame
Minimize the likelihood that the lock will fall while securing it to the door or door frame
Minimize the likelihood that the locking product will get out of alignment while securing it to the door or frame
Minimize the time it takes to locate wiring within the door frame
Minimize the time it takes to create the wiring pathway from locking device to power source
 
 
How satisfied are you with your ability to...?
Not Satisfied at All Somewhat Satisfied Satisfied Very Satisfied Extremely Satisfied
Minimize the likelihood that incorrect wires are connected during installation
Minimize the likelihood that wires are damaged during installation
Minimize the likelihood that debris/dust from installation will inhibit the locking device
Minimize the likelihood that the door will fall while securing it to the frame
Minimize the likelihood that the lock will fall while securing it to the door or door frame
Minimize the likelihood that the locking product will get out of alignment while securing it to the door or frame
Minimize the time it takes to locate wiring within the door frame
Minimize the time it takes to create the wiring pathway from locking device to power source
 
 
How important is it that you are able to...?
Not Important at All Somewhat Important Important Very Important Extremely Important
Minimize the likelihood that adjustments are needed post-installation
Increase the likelihood that minor adjustments can be made post-installation
Minimize the likelihood that the door can be breached from below
Minimize the likelihood that the lock can be vandalized
Minimize the likelihood that a power surge will damage the locking device
Minimize the time it takes to identify troubleshooting procedures after installation
Increase the likelihood that the installation meets code
Minimize the likelihood that the door closers on fire doors will hold open, requiring manual intervention at a fire alarm
Increase the likelihood that high volume doorways can be secured during lockdown
Minimize the likelihood that high volume doorways will be unsecured during a power outage
 
 
How satisfied are you with your ability to...?
Not Satisfied at All Somewhat Satisfied Satisfied Very Satisfied Extremely Satisfied
Minimize the likelihood that adjustments are needed post-installation
Increase the likelihood that minor adjustments can be made post-installation
Minimize the likelihood that the door can be breached from below
Minimize the likelihood that the lock can be vandalized
Minimize the likelihood that a power surge will damage the locking device
Minimize the time it takes to identify troubleshooting procedures after installation
Increase the likelihood that the installation meets code
Minimize the likelihood that the door closers on fire doors will hold open, requiring manual intervention at a fire alarm
Increase the likelihood that high volume doorways can be secured during lockdown
Minimize the likelihood that high volume doorways will be unsecured during a power outage
 
 
How important is it that you are able to...?
Not Important at All Somewhat Important Important Very Important Extremely Important
Minimize the time it takes to remove debris from doorway after installation, e.g. concrete, dust, etc.
Minimize the likelihood of leaving behind evidence of installation, e.g. trash, unused product, etc.
Increase the likelihood that staff knows how to use the installed products
Increase the likelihood that patients know how to use the installed products
Increase the likelihood that the manufacturer’s technical support is readily accessible
Increase the likelihood that the product's warranty will be in effect if problems arise
 
 
How satisfied are you with your ability to...?
Not Satisfied at All Somewhat Satisfied Satisfied Very Satisfied Extremely Satisfied
Minimize the time it takes to remove debris from doorway after installation, e.g. concrete, dust, etc.
Minimize the likelihood of leaving behind evidence of installation, e.g. trash, unused product, etc.
Increase the likelihood that staff knows how to use the installed products
Increase the likelihood that patients know how to use the installed products
Increase the likelihood that the manufacturer’s technical support is readily accessible
Increase the likelihood that the product's warranty will be in effect if problems arise
 
 
How important is it that you are able to...?
Not Important at All Somewhat Important Important Very Important Extremely Important
Minimize the likelihood that many complaints are received before you are able to address a problem
Minimize the difficulty of coordinating with electricians, welders, etc. to provide required services
Minimize the likelihood that use and abuse of door hardware will hinder operation
Minimize the likelihood that doors or door frames are damaged by wheelchairs or scooters
Minimize the likelihood that doors or door frames are damaged by walkers
Minimize the likelihood that doors or door frames are damaged by carts
Minimize the likelihood that doorknobs or levers are damaged by wheelchairs or scooters
 
 
How satisfied are you with your ability to...?
Not Satisfied at All Somewhat Satisfied Satisfied Very Satisfied Extremely Satisfied
Minimize the likelihood that many complaints are received before you are able to address a problem
Minimize the difficulty of coordinating with electricians, welders, etc. to provide required services
Minimize the likelihood that use and abuse of door hardware will hinder operation
Minimize the likelihood that doors or door frames are damaged by wheelchairs or scooters
Minimize the likelihood that doors or door frames are damaged by walkers
Minimize the likelihood that doors or door frames are damaged by carts
Minimize the likelihood that doorknobs or levers are damaged by wheelchairs or scooters
 
 
How important is it that you are able to...?
Not Important at All Somewhat Important Important Very Important Extremely Important
Minimize the likelihood that doorknobs or levers are damaged by walkers
Minimize the likelihood that doorknobs or levers are damaged by carts
Minimize the likelihood that locks don't latch
Minimize the likelihood that the door coordinator becomes misaligned
Minimize the likelihood that door seals don't seal properly
Minimize the likelihood that end-caps on push bars crack or break
Minimize the likelihood that bathroom privacy locks lock door after exit
 
 
How satisfied are you with your ability to...?
Not Satisfied at All Somewhat Satisfied Satisfied Very Satisfied Extremely Satisfied
Minimize the likelihood that doorknobs or levers are damaged by walkers
Minimize the likelihood that doorknobs or levers are damaged by carts
Minimize the likelihood that locks don't latch
Minimize the likelihood that the door coordinator becomes misaligned
Minimize the likelihood that door seals don't seal properly
Minimize the likelihood that end-caps on push bars crack or break
Minimize the likelihood that bathroom privacy locks lock door after exit
 
 
How important is it that you are able to...?
Not Important at All Somewhat Important Important Very Important Extremely Important
Minimize the amount of changes needed before JCAHO inspection
Minimize the amount of changes needed before state regulators' inspection
Minimize the number of corrections needed after a JCAHO audit
Increase the likelihood of keeping updated on new hardware changes
Increase the likelihood of keeping up with key management
 
 
How satisfied are you with your ability to...?
Not Satisfied at All Somewhat Satisfied Satisfied Very Satisfied Extremely Satisfied
Minimize the amount of changes needed before JCAHO inspection
Minimize the amount of changes needed before state regulators' inspection
Minimize the number of corrections needed after a JCAHO audit
Increase the likelihood of keeping updated on new hardware changes
Increase the likelihood of keeping up with key management
 
 
 
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