Issue Desk Enquiries

How do I renew a book?

Where do I renew a book?

How often can I renew a book?

Why can't I renew my book?

Other

How do I print?

Where are the printers?

How much does printing cost?

How do I add print credit?

Can I send a document to print from any computer?

My document won't print?

There's no paper in the printers?

My print credit is wrong.

Can I scan in the Library?

Other

Where are the self-issue machines?

How do I use the self-issue machines?

Why is it saying "redo"?

Why can't I issue my book? (Blocked/Holds/Expired card/Book not discharged)

Why can't I renew my book at the self-issue machine? (Blocked/Holds/Expired card)

Other

Where do I return a book?

Do I have to scan a book before returning it?

I returned a book but it is still on my account? (Claimed return)

Other

How long can I borrow a short loan book?

Where do I return short loan books?

What are the fines on short loan books?

Is [title] in Short Loan?

Other

Where is the computing help desk?

I have a computing query.

Other

I can't find a book.

Where do I find books on my subject?

Where do I find books with this shelf-mark?

How do I ask for a book to be added to Library stock?

I would like to donate a book.

I've lost a library book.

I accidentally left my own book in the Library.

Other

How do I place an ILL request?

Where do I collect an ILL?

Why can't I take my ILL out of the Library?

How much does an ILL cost?

What is the Bath Copies service?

How do I request a Bath Copy?

How much does a Bath Copy cost?

Other

How do I put a book on hold?

Why can't I place a book on hold?

Where do I collect my hold?

How long do you keep books on hold for?

How long will it take for my hold to be available?

How do I know when my hold is available?

Other

What is my PIN?

My PIN isn't working.

How do I change my PIN?

Other