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2015
July
I
IT Helpdesk Survey
IT Helpdesk Survey
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1. Please enter your Ooredoo email id (This entry is mandatory)
2.Gender
Male
Female
3.Your location
-- Select --
Technology
CC
HR
4.How do you usually contact IT Helpdesk?
Via Phone
Via Email
Other
5.How satisfied are you with the following:
Very Unsatisfied
Unsatisfied
Neutral
Satisfied
Very Satisfied
Overall quality of telephone support (1001 / +95 9973331001)?
Knowledge and professionalism of the Helpdesk support staff?
Communication and follow-up on problem resolution?
Ability of IT Helpdesk to diagnose and solve your problem?
How satisfied are you with IT helpdesk response time?
6.How many contacts does it usually take for you to get your issue resolved ?
-- Select --
1
2
3
more than 3
7. Please provide your comments(if any) about the quality of IT Helpdesk support provided to you.
8.While you are out of office,do you usually use IT Helpdesk support services ?
Yes
No
9.Please rate your overall satisfaction level for the support available from IT Helpdesk
Very Unsatisfied
Unsatisfied
Neutral
Satisfied
Very Satisfied
10.How satisfied are you with PC Support Services ( Engineers who come to your desk to fix issues ):
Very Unsatisfied
Unsatisfied
Neutral
Satisfied
Very Satisfied
Overall quality of support
Knowledge and professionalism of support engineers
Communication and level of follow-up on problem resolution
Engineer's ability to diagnose and solve your problem
Time taken to resolve your problem
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