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  5. Jeeperz Creeperz Customer Satisfaction Survey

Jeeperz Creeperz Customer Satisfaction Survey

Jeeperz Creeperz Customer Satisfaction Survey
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Exit Survey
 
 
Hello:
You are invited to participate in our customer satisfaction survey. In this survey, approximately 100 people will be asked to complete a survey that asks questions about the performance of Jeeperz Creeperz with some general demographic questions. It will take approximately 3 minutes to complete the questionnaire.

Your participation in this study is completely voluntary. It is very important for us to learn your opinions.

Your survey responses will be strictly confidential and data from this research will be reported only in the aggregate. Your information will be coded and will remain confidential.

Thank you very much for your time and support. Please start with the survey now by clicking on the Continue button below.
 
 
 
 
Where did you make your last Jeeperz-Creeperz purchase? 
 
In our Eureka Road store
 
Online/eBay / Google+
 
Telephone order

 
 
What type of product or service was your most recent purchase?
Yes N/A
Lift Kit/Suspension Modification
Interior Trim (seat covers, grab handles, gauges)
Exterior Trim (fender flares, boards, tonneau covers)
Off Road Performance (winch, gears, axles)
Installation/Labor Service
 
 
How would you rate your overall level of satisfaction with us?
 
Highly satisfied
 
Somewhat satisfied
 
Neutral
 
Somewhat dissatisfied
 
Highly dissatisfied
 
How do we rate on the following attributes?
Completely unsatisfied Somewhat unsatisfied Neither satisfied nor unsatisfied Somewhat satisfied Completely satisfied
Customer service experience
Professionalism
Purchase experience
Quality of products
Understanding customers' needs
 
 
If you were less than satisfied, please tell us what we can do better:
   
 
 
 
How likely are you to purchase from Jeeperz-Creeperz in the future?
 
Very likely
 
Somewhat likely
 
Neutral
 
Somewhat unlikely
 
Very unlikely
 
 
 
How do we rate in comparison to other companies that offer the same products?
 
Much higher
 
Somewhat higher
 
Same
 
Somewhat lower
 
Much lower
 
Don't know
 
 
 
Have you ever recommended us to others?
 
No, never recommended
 
Have recommended once or twice
 
Have recommended several times
 
 
 
How long have you been a Jeeperz-Creeperz customer?
 
Less than 6 months
 
6 months to less than 1 year
 
1 year to less than 3 years
 
3 years to less than 5 years
 
5 years or more
 
 
 
What is your gender?
 
Male
 
Female
 
Prefer not to answer
 
 
 
Which of the following categories describes your age?
 
Younger than 18
 
18 - 24
 
25 - 34
 
35 - 44
 
45 - 54
 
55 - 64
 
65 or older
 
Prefer not to answer
 
 
 
Do you follow us on Social Media?
 
Facebook
 
Twitter
 
Both
 
Thank you for your time, see you on the trail!