KC Value

What areas were impacted the most as a result of this knowledge capture? (1-3 1=low impact, 2=medium impact, 3=high impact)

uncovered or clarified areas of competency 1 2 3

identified another SME or a lack of an SME that could do the task 1 2 3

provided structured approach to transfer a role or task to another associate 1 2 3

identified unknown tasks 1 2 3

identified roles or tasks that could be evaluated for improvement, reduced or eliminated or required a job aid 1 2 3

Other/Comments/Suprises

If a task or tasks were redistributed or redefined, which of the following apply?

Redistributed among your existing associates

Assigned to a new person

Transferred task(s) to another area

Distributed but reduced the role/tasks

Did not redistribute - eliminated the role/task

Identified that tasks need to be edited, deleted or added to a job description

Other/Comments or NA

Where are knowledge, skills and abilities to become competent in a task identified for positions/jobs in your area? (mark all that apply)

Listed on an IBP

Knowledge Capture Project documents

Not specified in competency terms, are general statements of work on a document

On a competency model

Listed in job position

Do not know

Other/Comments

If a learning journal was used to transfer knowledge and build competency, what areas were impacted?

Decrease in training time (explain in Question 5)

Enhanced learning curve to achieve competency

Employee engagement - associate appreciated the investment in professional development

Learners can readily see tasks that contribute to the key business objectives

Employees were well prepared - added to successful onboarding

Management had confidence and visibility in employee capability due to sign-off feature

Continuity in customer satisfaction

Other/Comments

Using previous methods to become competent, what was the approximate time involved?

Using the learning journal, what was the approximate time involved?

What area of value was impacted due to using the knowledge capture and learning journal information/documentation?

Economic

Customer Satisfaction

Employee Engagement

Other/Comments