KM/IC Model Survey for SunTrust Branch Managers

Hello
You are invited to participate in a survey discussing Knowledge Management/Intellectual Capital. In this survey, approximately 14 people will be asked to complete a survey that asks questions about the banks new strategic plan and process. It will take approximately 10 minutes to complete the questionnaire.

I am contacting SunTrust Bank branch manager's in retail banking in the Miami Dade area to discuss "knowledge management" and "intellectual capital" within each banking office. The goal is to find out how the Knowledge Management Model the bank has adopted is currently working for the banking office. How has the banking office been impacted in the past year with the new strategic initiative.

Your participation in this study is completely voluntary. There are no foreseeable risks associated with this project. However, if you feel uncomfortable answering any questions, you can withdraw from the survey at any point. It is very important for us to learn your opinions.

Your survey responses will be strictly confidential and data from this research will be reported only in the aggregate. Your information will be coded and will remain confidential. If you have questions at any time about the survey or the procedures, you may contact Yvette Leiva at 305-562-4497 or by email at the email address specified below.
[email protected]

Thank you very much for your time and support. Please start with the survey now by clicking on the
http://questionpro.com/t/AKx4jZQzT6
Survey:KM/IC Model Survey for SunTrust Branch Manager

I Agree

What impact has the loss of knowledge had on your branch and clients?

What impact has the loss of knowledge in the branch had on competitive advantage?

How does the branch cope with responding to the demand for high quality service?

How has your branch and client satisfaction been impacted by budget cuts and downsizing?

What succession planning do you have in place to handle employee retiring and loss of knowledge?

What retention program do you have in place to retain knowledge?

How do you attract new talent for your branch?

What impact has the new system "Channel Link" had on production and client satisfaction in the branch? What could have been done differently or better?

Thank you for taking the time to complete this survey. The results will help in improving our strategic initiative for the area.