Surveys
2015
August
K
Knowledge Warehousing

Knowledge Warehousing

The purpose of this thesis is to explore knowledge management in the financial sector focusing on the bank industry and the role of Knowledge Warehousing can help in the vertical and horizontal integration of knowledge in the enterprise through the use of data warehouse methodologies integrated with knowledge management.

PLEASE CHECK THE TERM ACCEPTANCE BOX FOR THE FOLLOWING:

1 Title of research project: Integration of Knowledge Warehousing in the Banking Sector
2 I hereby voluntarily grant my permission for participation in the project as explained to me by Lourens Aucamp.
3 The nature, objective, possible safety and health implications have been explained to me and I understand them.
4 I understand my right to choose whether to participate in the project and that the information furnished will be handled confidentially. I am aware that the results of the investigation may be used for the purposes of publication.
6 Upon acceptance of this form, you will be provided with a copy.

I Accept

Which of the following best describes your role in industry?

Upper management

Middle management

Junior management

Administrative staff

Support staff

Trained professional

Skilled labourer

Consultant

Temporary employee

Researcher

Self-employed

Would rather not say

What is the exact nature (range, scope) of your work?

Daily operational work

Complex analysis

Technical development

Management or strategic thinking

Other

How much time does it take for an employee to get the relevant knowledge document in your organization?

A few minutes

A few hours

A few days

Week or more

When a team completes a task, it distils and documents what it has learned

Not applicable

To a degree (or less than a third - 33.3%)

To a stronger degree (or 33.3% - 66.6%)

Very strong or 66.6% - 100%)

What are the problems related to knowledge retention? (Rate 1 unlikely - 5 Very likely)

Lack of Information

Information overload.

Reinventing the wheel.

Loss of crucial knowledge due to a key employee leaving the organisation.

Poor sharing of knowledge in the organisation.

Employees leaving for a better job elsewhere

Retirement

Promotion

Relocation

Downsizing and external factors

Access to the right knowledge

Understanding the value of the knowledge

Functional silos.

Lack of participation.

Not willing to share knowledge.

Lack of trust.

Knowledge sharing not a part of daily work.

Lack of training.

Lack of rewards/ recognition for knowledge sharing.

Which technologies have you implemented in your organisation? (please tick whichever is applicable)

Excel Spreadsheet with formula’s

Data warehousing

Intranet utilising share point or shared services

Knowledge management software

Extranet

Decision support system / Business Intelligence

Advance Analytical System

Data management system

E-Commerce

Knowledge Warehouse

On the above systems please rate the level of use and confidence of maturity in them

	High Use, High Confidence	Low Use, High Confidence	High Use, Low Confidence	Low Use, Low Confidence	N/A
Excel Spreadsheet with formula’s

Data warehousing

Intranet utilising share point or shared services

Knowledge management software

Extranet

Decision support system / Business Intelligence

Advance Analytical System

Data management system

E-Commerce

Knowledge Warehouse

What is your organization's level of knowledge related to the following items

	Low	Medium	High	N/A
Data Warehouse Modeling

Extract Transform Load (ETL) software

BI Semantic Layer / Metadata

Real-Time BI Capabilities

Knowledge Management

Knowledge collection

Knowledge Storing

Knowledge Warehousing

Dashboard design

Scorecards

Kindly rate the methods for knowledge management. (Rank the factors given below from 1 – 7 on your choice of preference)

	1	2	3	4	5	6	7
Training

Exit Interviews

Mentoring

Documentation

Retiree programs

Coaching

Rotational assignments

Overall Rating for Knowledge Management Services?

Highly Effective (75% - 100%)

Effective (50% - 75%)

Average (25% - 50%)

Poor (0% - 25%)

Not applicable

Information retrieval is effective with knowledge management

Not applicable

To a degree (or less than a third - 33.3%)

To a stronger degree (or 33.3% - 66.6%)

Very strong (or 66.6% - 100%)

Departments in the organisation is rated as follow:

	Poor	Average	Good	Great	N/A
Knowledge Management Department

Data Warehouse Department

Knowledge Warehouse Department

Strategic and analytics department

Research and development

Business Intelligence department

Please drag and rank(1^st to 5th) if you face any problem related to your work how do you solve them:

	Drag your choices here to rank them
With the help of Superiors Help of peers With the help of Knowledge Management Services Intranet Google or related search engine

Please drag and rank(1^st to 5th) where is most of the information that you need to do your work located or stored?:

	Drag your choices here to rank them
In paper-based documents In our team/dept’s member’s head In our central information system On my personal or workstation Computer/hard drive

Which of the following is the biggest barrier to your being able to store information you receive more efficiently and effectively

Lack of time/too busy

Poor tools/technology

Organization policy/directives

Poor information systems/processes

Other

What is your organization's strategic vision for what a BI/DW investment will achieve? (Please select all that apply)

Information transparency throughout organization

Empower managers with more dynamic and analytical information

More operational control over data (less "IT")

Make faster / smarter decisions

Single version of the truth

Better strategies and plans

Better tactics and decisions

Competitive advantage

Become a knowledge-centric fact-based decision making organization

Integration of data across various corporate applications / systems

Other

If Knowledge warehousing could store and enable retrieval of knowledge like a data warehouse, how significant is the role that effective knowledge warehouse can play in achieving the best result w.r.t the following in your organisation?

Improving competitive advantage

Improving customer focus

Innovations

Inventory reduction.

Employee development.

Cost reduction.

Revenue growth

Better decision-making.

Intellectual property rights management.

Faster response to key business issues.

Improving quality

Improving delivery