LBK questionnaire

1. How did you get to know/hear about the LBK company from New Zealand?

2. How often do you do business with LBK company?

3. How do you communicate with LBK when confirmation of a school trip?

4. Which different types of social media platforms do you normally browse, especially when reviewing new updates and news of educational trip organisations?

5. How often do you participate in these networks/platforms? Eg, daily, weekly, monthly, none at all.

6. Would you acknowledge updates/forums of the LBK through social media? Or review new updates of new events of LBK?

7. Have you ever encountered difficulties when contacting/communicate with LBK? If yes, what type of situation?

8. Are there any suggestions you may offer for LBK, should there be a need to improve their communication or service level? would social media platform be applicable.

9. Would you introduce your friends, colleagues, business associates or other educational organisations to LBK through social media?

10. Do you have any other comments, suggestions regarding the LBK, for example their products, services or promotional activities?