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  1. Surveys
  2. 2013
  3. February
  4. L
  5. LBN Medical
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* What was your last product(s) purchase from LBN Medical?
   
 
 
 
* How long have you been using our products?
 
Less than 6 months
 
6 months to less than 1 year
 
1 year to less than 3 years
 
3 years to less than 5 years
 
5 years or more
 
 
 
* How would you rate your overall level of satisfaction with us?
 
Highly satisfied
 
Somewhat satisfied
 
Neutral
 
Somewhat dissatisfied
 
Highly dissatisfied
 
 
 
* How do we rate in comparison to other companies that offer the same products?
 
Much higher
 
Somewhat higher
 
Same
 
Somewhat lower
 
Much lower
 
Do not know
 
 
How much do you rate us on the following attributes in the rate scale from 1 (the lowest) to 5 (the highest)?
* Customer service
* Proffessionalism
* Quality of products
* Purchase experience
* Understanding customers' needs
* Sales staff
* Price
 
 
 
* Would you recommend our products to a friend or colleague?
 
Yes
 
No
 
 
 
* Why not?
   
 
 
 
* Will you continue doing business with us?
 
Yes, definitely!
 
Likely
 
Doubtful
 
No
 
 
 
* Suggestions for improving our products and services:
   
 
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