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LeadCare II Satisfaction Survey

LeadCare® II Product Implementation Feedback
0%
Exit Survey
 
 
Your business is very important to us. At Magellan Diagnostics, we are highly committed to exceeding our customer's expectations through superior performance. Your feedback is an important aspect in helping us to achieve these results.

To that end, we have enclosed a customer satisfaction survey and would greatly value your participation. Your responses will enable us to improve the quality of our products and the services we provide to you.

This survey will only take a few minutes of your time. However, please feel free to elaborate on your answers. The more information we have, the better we will be able to evaluate your responses.

At any time, please let us know if you have any questions or concerns. Our Product Support Specialists are available to assist you with all your product and technical questions.

Monday - Friday

8am - 8pm EST

Phone: (800) 275-0102

(This survey is anonymous, and will only be used for product planning purposes.)
 
 
 
In order for us to assist you better, please provide us with the Serial Number for your LeadCare® II analyzer. The S/N is located at the bottom of your unit.
   
 
 
 
What is your overall experience with the quality of our LeadCare® II System so far?
Very Unsatisfied
Unsatisfied
Neutral
Satisfied
Very Satisfied
 
 
 
How was your overall experience with our Product Support department?
Very Unsatisfied
Unsatisfied
Neutral
Satisfied
Very Satisfied
 
 
 
On average, how long did it take for our Product Support Team to resolve your concerns?
 
N/A
 
Immediately
 
1-2 days
 
3-6 days
 
Longer than 1 week
 
 
 
Which of these benefits of in-office lead testing do you value most?
 
Reimbursement Revenue
 
Patient Convenience
 
Reduces Patient Tracking and Follow-up
 
Compliance with Testing Mandates
 
 
 
Comments/questions? Please let us know!
   
 
 
 
Would you like to receive periodic information pertaining to lead exposure via email?
 
Yes
 
No
 
101 Billerica Ave, Building 4, N. Billerica, Massachusetts 01862  Telephone: 978.856.2345  Fax: 978.856.2335