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Greetings from Océ Business Services' Marketing Department. You may have received notification this week from your Area Manager or Director of Operations informing you about this survey.
As Océ Business Services continues to grow our share of legal clients, understanding the various services and technologies utilized within our current clients provides great assistance. As the Site Manager or Assistant Site Manger, you have special knowledge about the services we provide, your client's operations and technological infrastructure. This is why you have been selected for the survey.
The survey will not take long to complete. If you have questions or if you do not have access to the internet contact Michael DiBella at 212-502-1490 or by email at [email protected].
Thank you very much for your support. Please start with the survey now by clicking on the Continue button below.
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| Your first and last name: | | |
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| Site Address (Street - City - ST - Zip): | | |
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| Number of attorneys at this location? | | |
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| Total number of OBS employees at this location? | | |
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| Total number of client employees at this location? (Including the attorneys) | | |
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| How many offices does the law firm have? (Please indicate if you do not know) | | |
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| List the cities where the offices are located. (Please indicate if you do not know) | | |
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| What services does Oce provide at this location? (Select all that apply) |
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| What Copier/MFD brand are used in the firm? (Select all that apply) |
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Are the copiers/MFDs connected to the network? (Please indicate if you do not know)
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| Number of personal printers - A printer dedicated to 1 employee? (Please indicate if you do not know) | | |
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| Number of “shared” laser printers - Printers used by many people? (Please indicate if you do not know) | | |
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| Number of copiers/MFD's on the floors - Not in a print center? (Please indicate if you do not know) | | |
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| How is the firm managing office print? (Check all that apply) |
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| The copier/MFD's is outsourced to: (Please indicate if you do not know) | | |
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| What print management software is used to monitor print usage? (Please indicate if you do not know) | | |
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| Indicate the total number of inbound fax machines? (Please indicate if you do not know) | | |
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| Indicate the total number of outbound fax machines? (Please indicate if you do not know) | | |
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| How is the firm managing fax? |
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| If fax services are centralized (staffed), they are managed by: (Please indicate if you do not know) | | |
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| If the firm uses fax server technology, please list the brand: (Please indicate if you do not know) | | |
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| Is the firm using a broadcast fax service for large fax distribution? |
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| If yes, please indicate brand: | | |
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How is the firm managing the scanning of documents?
(Select all that apply)
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| Does the firm have or use scan workflow? |
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What “scan-to…” solutions is the firm using?
(Select all that apply) |
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| What document format does the Firm use, favor the most? |
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| What Case Management System does the firm use? |
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| How does the firm manage litigation support? |
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| How does the firm reproduce litigation case documents? |
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| Which of the following document conversion and reproduction service does Océ provide? |
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How does the Firm reproduce CD/DVDs? (Please indicate if you do not know)
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Does the Firm need to do electronic endorsements such as Bates Labeling? (Please indicate if you do not know)
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How does the Firm do Bates Labeling? (Please indicate if you do not know)
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| What software is used for Bates Labeling? (Please indicate if you do not know) | | |
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| Which of the following costs is the firm charging back to clients (using Client Matter Code) or to internal departments? |
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| How does the firm manage Conference Room scheduling? |
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| Please indicate what software is being used. (Please indicate if you do not know) | | |
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| Who is it outsourced to? (Please indicate if you do not know) | | |
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Does the Firm use Print Job Submission software to request print jobs from the Print Center? (Please indicate if you do not know)
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| What Document Management System does the firm use? (Please indicate if you do not know) | | |
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| What Records Management System does the firm use? (Please indicate if you do not know) | | |
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| What software does the firm use for time & billing? (Please indicate if you do not know) | | |
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| How does the Firm set up new clients? |
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