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  1. Surveys
  2. 2011
  3. March
  4. L
  5. Loan Account Closures
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Hello:
You are invited to participate in our brief Closed Loan Accounts survey. In this survey, approximately 20 people will be asked to complete a survey that asks questions about the trend of closed loans at NBD. It will take approximately 10 minutes to complete the questionnaire.

Your participation in this study is completely voluntary. There are no foreseeable risks associated with this project. However, if you feel uncomfortable answering any questions, you can withdraw from the survey at any point. It is very important for us to learn your opinions.

Your survey responses will be strictly confidential and data from this research will be reported only in the aggregate. Your information will be coded and will remain confidential. If you have questions at any time about the survey or the procedures, you may contact Yuri Jones at 255-2375 or by email at the email address specified below.

Thank you very much for your time and support. Please start with the survey now by clicking on the Continue button below.

 
 
 
 
Have you ever had a customer close off a loan account prematurely?
 
Yes
 
No
 
 
 
If yes, how have these accounts been closed off? (Choose all that apply)
 
By court order
 
Debit existing savings
 
Loans consolidated
 
Other bank's check
 
Refinanced
 
Sale of Security
 
Other
 

 
 
 
Which one of the methods mentioned above seem to be most prevalent?
 
 
 
Of the loans closed off using another bank's check, what reasons have customers given for switching to that institution? (Choose all that apply)
 
Longer repayment term (at new institution)
 
Lower interest rate (at new institution)
 
Poor customer service (at NBD)
 
Unfriendly policies (at NBD)
 
Other
 

 
 
 
Which one of the reasons mentioned above occurs most often?
 
Longer repayment term (at new institution)
 
Lower insterest rate (at new institution)
 
Poor customer service
 
Unfriendly policies
 
Other
 
 
 
 
What measures do you think would help reduce the number of loans lost to other institutions? (Separate your answers with commas)
   
 
 
 
"A 3-5 question survey should be administered to customers who move their credit facilities to other institutions"

Choose the option that best suits describes how you feel about the statement.
 
Strongly Disagree
 
Disagree
 
Undecided
 
Agree
 
Strongly Agree
 
 
 
Please explain your answer to the previous question in the box below.
   
 
 
 
If you chose "Agree" or "Strongly Agree" as your answer for Question 7, please suggest two questions to be included on the short customer survey. (Separate your answers with commas)
   
 
Yuri A. Jones | Marketing Research Analyst | National Bank of Dominica Ltd.
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