This free survey is powered by QUESTIONPRO.COM

London 2012 IPC Games Officials S


0%
Exit Survey »
 
 
Dear all,

On behalf of the IPC Governing Board, I would like to inform you that the IPC is undertaking valuable research projects during and after the London 2012 Paralympic Games that will investigate key aspects of the client’s experience at the Games.

Your participation in this research will be greatly beneficial in improving the experience for both yourself and others at future Paralympic Games, and therefore I highly encourage all of you to participate in order to propel the Paralympic Movement forward.

In order to take part, please click continue and fill the Client Experience Questionnaire.

Kind regards,

Sir Philip Craven, MBE
IPC President
 
 
* 1. Enter your Accreditation Number during the London 2012 Paralympic Games to proceed:
   
 
 
* 2. Your Role at the Paralympic Games (Select one)
 
Technical Delegate
 
Classifier
 
International Technical Official
 
Other (please specify):
 
 
 
* 3. Select your Gender:
 
Male
 
Female
 
 
* 4. Select your Age Group:
 
18-24
 
25-34
 
35-44
 
45 or older
 
 
* 5. Including London 2012, select the Summer and Winter Paralympic Games that you have participated in? (please select all that apply)
 
1988 Innsbruck (Winter)
 
1988 Seoul (Summer)
 
1992 Tignes-Albertville (Winter)
 
1992 Barcelona (Summer)
 
1994 Lillehammer (Winter)
 
1996 Atlanta (Summer)
 
1998 Nagano (Winter)
 
2000 Sydney (Summer)
 
2002 Salt Lake City (Winter)
 
2004 Athens (Summer)
 
2006 Torino (Winter)
 
2008 Beijing (Summer)
 
2010 Vancouver (Winter)
 
2012 London (Summer)

 
 
* 6. Please select ONLY the top five areas, which are most important to your successful Paralympic Games experience:
 
Pre-Games Information
 
Transport
 
Games Officials Housing / Village
 
Volunteers / Paid Staff
 
Competition Venue
 
Catering

 
 
* Pre-Games Information
7. Please select the four most important areas of Pre-Games Information that you would like to receive:
 
Accommodation
 
Transport
 
Sport Information
 
Technology (Games Info System/ Website/ etc)
 
Workforce information (job training/ uniforms / policies and procedures)
 
Per Diem

 
London 2012 Experience
Pre-Games Information
8. How satisfied are you with the Pre-Games Information that you received? (Rate from Very Satisfied to Very Dissatisfied):
Very Satisfied Satisfied Neutral Dissatisfied Very Dissatisfied
* Accommodation
* Transport
* Sport Information
* Technology (Games Info System/ Website/ etc)
* Workforce information (job training/ uniforms / policies and procedures)
* Per Diem
 
 
 
* Transport
9. Please select the five most important areas of transport:
 
Flight Policy
 
Travel to the Village upon Arrival
 
Quality of Buses (air condition, comfortable, spacious for equipment)
 
Adequacy of Transport Information (online tools, transport desk)
 
Accessibility (vehicles, transport mall, venue drop & load zones)
 
Adherence to the published Schedule
 
Frequency of transportation service (to competition)
 
Transport Entitlements (T1 service: driver, policies ; T3 service : locations of pickup and drop off, policies)
 
Remote Check-in (Departure)

 
 
Additional Comments:
   
 
London 2012 Experience
Transport
10. Rate the transport during the Paralympic Games, from very good to really poor:
Very Good Good Average Poor Very Poor N/A
* Flight Policy
* Travel to the Village upon Arrival
* Quality of Buses (air condition, comfortable, spacious for equipment)
* Adequacy of Transport Information (online tools, transport desk)
* Accessibility (vehicles, transport mall, venue drop & load zones)
* Adherence to the published Schedule
* Frequency of transportation service (to competition)
* Transport Entitlements (T1 service: driver, policies ; T3 service : locations of pickup and drop off, policies)
* Remote Check-in (Departure)
 
 
 
* Games Officials Housing/ Village
11. Please select the five most important elements of the Village during the Paralympic Games:
 
Rooms
 
Accessibility
 
Games Officials Information (desk, volunteers, etc.)
 
Hotel check in process, baggage handling, etc
 
Security / Access control
 
Hotel operations (non-OCOG provided services)
 
Wi-Fi access
 
Work/ meeting space

 
 
Additional Comments (if you did not stay in Games Officials accommodation, please indicate where you stayed):
   
 
 
12. Which services of the Village Plaza have you used during the Paralympic Games? (please select all that applies)
 
Bank
 
Salon
 
Shops
 
Internet Cafe
 
Photo Services
 
Dry Cleaner
 
Ticket Box
 
Courier / Shipping
 
Florist
 
Tourist Information

 
Games Officials Housing/Village
13. Rate the Games Officials Housing/Village during the Paralympic Games, from very good to really poor (non-applicable):
Very Good Good Average Poor Very Poor N/A
* Rooms
* Accessibility
* Games Officials Information
* Hotel check-in process, baggage handling
* Security / Access control
* Hotel operations
* Wi-Fi access
* Work/meeting space
 
 
London 2012 Experience
Volunteers / Paid Staff
14. Rate the following statements regarding volunteers and paid staff during the Paralympic Games in London (Rate from Strongly Agree to Strongly Disagree):
Strongly Agree Agree Neutral Disagree Strongly Disagree
* Well trained and informed
* Adequate numbers of workforce
* Motivated and keen to assist
* Good Language skills
* Non-intrusive workforce
 
 
 
* Competition Venue
15. Please select the four most important areas of the Competition Venue during the Paralympic Games:
 
Games Officials workspace
 
Games Officials Lounge
 
Food Services (access/ variety/ quality)
 
Accessibility of venue/ accessible services on venue
 
Access to information/ signage
 
Volunteers / Paid Staff

 
London 2012 Experience
Competition Venue
16. Rate the Competition Venues during the Paralympic Games, from very good to really poor:
Very Good Good Average Poor Very Poor N/A
* Games Officials workspace
* Games Officials Lounge
* Food Services
* Accessibility of Venue/Accessible services on venue
* Access to Information/Signage
* Volunteers / Paid Staff
 
 
 
* Catering
17. Please select the four most important areas of Catering during the Paralympic Games:
 
Variety of cuisines
 
Food Quality
 
Menu Rotation
 
Access to food on different locations
 
Athlete Lounges food provision (quality and variety of food)
 
Boxed meals (quality of the food)
 
Other (please specify)
 

 
London 2012 Experience
Catering
18. Rate the catering during the Paralympic Games, from very good to very poor (N/A non-applicable):
Very Good Good Average Poor Very Poor N/A
* Variety of cuisines
* Food quality
* Menu rotation
* Access to food on different locations
* Grab and Go carts
* Al Fresco Dining
* Village Cafe
* Games officials Lounges food provision (quality and variety of food)
* Boxed meals (quality of the food)
 
 
 
Village Plaza Exhibition
19. Did you visit the “Enter the Paralympic Movement” exhibition in the Village Plaza?
 
Yes
 
No
 
 
London 2012 Experience
Overall Paralympic Games Experience
20. Rate the overall Paralympic Games Experience, from very good to very poor event:
Very Good Good Average Poor Very Poor
* Overall Paralympic Games Experience
 
Survey Software Powered by QuestionPro Survey Software