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Dear BPM colleagues,
In this questionnaire we ask for your opinion on business requirements regarding modelling and quality management tools. In case you have additional requirements which are not included in this survey, you will have the opportunity to advise us at the end of part 1 and part 3 of this survey.
This questionnaire is devided in four parts. Part one is by far the biggest part. For every requirement we ask you to fill in how important it is. If you believe it is a "must have" or "should have" we will also ask you if the tool you currently use covers that requirement to your satisfaction. Because some entities use more than one tool, you will also be asked by which tool that requirement is covered. If you do not use a tool currently, these last two questions will not be asked.
Should you have any questions please do not hesitate to contact me.
Thank you,
Kind regards,
Patrick Teters
+31 6 119 129 159 |
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| * For which entity do you work? |
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* What is(are) the tool(s) you currently use for modelling business processes and managing QMS documents?
(Please select more than one if applicable) |
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| Part 1/4: Functional Business Requirements |
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* The requirements below address functionalities for modelling.
The BPM tool must support graphical modelling. Visual process maps must be easy to use and understand for business analysts, business owners, executives and managers |
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* You have indicated that the BPM tool must or should support graphical modelling and that visual process maps must or should be easy to use and understand by different stakeholders.
Is this requirement covered by the tool you currently use and are you satisfied by the way it does? |
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| * What is the tool that covers this requirement for you currently? |
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| * The BPM tool must be able to attach documents (e.g. work instructions, templates, user manuals) to modelled processes. |
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* You have indicated that the BPM tool must or should be able to attach work instructions to modelled processes
Is this requirement covered by the tool you currently use and are you satisfied by the way it does? |
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| * What is the tool that covers this requirement for you currently? |
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| * The BPM tool must have the ability to associate processes with organisation units and functions. This enables tools to display relevant processes and other information on a function or role level. This can for instance be useful for new employees. |
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* You have indicated that the BPM tool must or should have the ability to associate processes with organisation units and functions.
Is this requirement covered by the tool you currently use and are you satisfied by the way it does? |
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| * What is the tool that covers this requirement for you currently? |
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| * The BPM tool must support the modelling of organisation diagrams. |
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* You have indicated that the BPM tool must or should be able to support organisational modelling.
Is this requirement covered by the tool you currently use and are you satisfied by the way it does? |
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| * What is the tool that covers this requirement for you currently? |
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| * The BPM tool must have the ability to associate process related information (e.g. attributes like: process definition, author, process owner, etc.) to each unique process. |
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* You have indicated that the BPM tool must or should have the ability to associate process related information to each unique process.
Is this requirement covered by the tool you currently use and are you satisfied by the way it does? |
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| * What is the tool that covers this requirement for you currently? |
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* The BPM tool must be able to model the association of processes to applications and vice versa.
This provides insight for IT stakeholders e.g. to see which processes are linked to a certain application. Also it provides insight to business stakeholders to see which IT systems are impacted when a process change is planned. |
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* You have indicated that the BPM tool must or should be able to model the association of processes to applications and vice versa.
Is this requirement covered by the tool you currently use and are you satisfied by the way it does? |
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| * What is the tool that covers this requirement for you currently? |
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* The BPM tool must be able to model the association of processes to data sets.
This enables a connection between the process architecture and the data model. |
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* You have indicated that the BPM tool must or should be able to model the association of processes to data sets.
Is this requirement covered by the tool you currently use and are you satisfied by the way it does? |
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| * What is the tool that covers this requirement for you currently? |
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| * The BPM tool must be able to associate processes with Business Rules. This provides clarity about which rules are used in which processes and vice versa. |
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* You have indicated that the BPM tool must or should be able to associate processes with Business Rules.
Is this requirement covered by the tool you currently use and are you satisfied by the way it does? |
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| * What is the tool that covers this requirement for you currently? |
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| * The BPM tool must have the ability to associate processes with process performance and quality data. This can be either manually entered or imported data. |
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* You have indicated that the BPM tool must or should be able to associate processes with process performance and quality data.
Is this requirement covered by the tool you currently use and are you satisfied by the way it does? |
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| * What is the tool that covers this requirement for you currently? |
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| * The BPM tool must have the ability to create strategy models that document what the company tries to accomplish. This enables the entity to see which processes have the strongest link to their strategies. |
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* You have indicated that the BPM tool must or should be able to create strategy models that document what the company tries to accomplish.
Is this requirement covered by the tool you currently use and are you satisfied by the way it does? |
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| * What is the tool that covers this requirement for you currently? |
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| Section 2: Graphical Notations & Views |
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Processes can be modelled in many ways. In Visio generally basic flow chart diagrams are used, in the LP Master Model EPC diagrams are used. BPMN is a recently introduced standard modelling notation, aiming to become an overall industry standard that can be used in more and more tools, including ARIS, Provision and Visio 2010 Premium.
Swim lanes is not really a notation, it is more a way to display the process model. |
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| * The BPM tool must provide EPC modelling notation functionality. |
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* You have indicated that the BPM tool must or should be able to provide EPC modelling notation functionality.
Is this requirement covered by the tool you currently use and are you satisfied by the way it does? |
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| * What is the tool that covers this requirement for you currently? |
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| * The BPM Tool must provide basic Flow Chart modelling functionality as it is used in e.g. Visio. |
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* You have indicated that the BP Modelling tool must or should be able to provide basic Flow Chart modelling functionality as it is used in e.g. Visio.
Is this requirement covered by the tool you currently use and are you satisfied by the way it does? |
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| * What is the tool that covers this requirement for you currently? |
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| * The BPM tool must provide BPMN 2.0 modelling notation functionality. |
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* You have indicated that the BPM tool must or should be able to provide BPMN 2.0 modelling notation functionality.
Is this requirement covered by the tool you currently use and are you satisfied by the way it does? |
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| * What is the tool that covers this requirement for you currently? |
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| * The BPM tool must provide functionality to enable showing process models in Swim lanes (as a view). |
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* You have indicated that the BPM tool must or should be able to provide functionality to enable showing process models in Swim lanes (as a view).
Is this requirement covered by the tool you currently use and are you satisfied by the way it does? |
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| * What is the tool that covers this requirement for you currently? |
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* The BPM tool must provide UML 2.0 modelling notation, including model generation for application development purposes.
UML is a popular industry standard for data modelling. We would like to know if within the group entities see this as an important requirement. For more information regarding UML open a new(!) Internet window and copy this URL into the address bar: : http://en.wikipedia.org/wiki/Unified_Modeling_Language |
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* You have indicated that the BPM tool must or should be able to provide UML 2.0 modelling notation, including model generation for application development purposes.
Is this requirement covered by the tool you currently use and are you satisfied by the way it does? |
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| * What is the tool that covers this requirement for you currently? |
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| * The BPM tool must support Balanced Scorecard modelling. |
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* You have indicated that the BPM tool must or should be able to support Balanced Scorecard modelling.
Is this requirement covered by the tool you currently use and are you satisfied by the way it does? |
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| * What is the tool that covers this requirement for you currently? |
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| * The BPM tool must support Lean Six Sigma modelling. For instance modelling of Value stream maps, SIPOC and fishbone diagrams must be supported. |
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* You have indicated that the BPM tool must or should be able to support Lean Six Sigma modelling.
Is this requirement covered by the tool you currently use and are you satisfied by the way it does? |
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| * What is the tool that covers this requirement for you currently? |
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| * The BPM tool must support ISO (Quality management) modelling. |
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* You have indicated that the BPM tool must or should be able to support ISO (Quality management) modelling.
Is this requirement covered by the tool you currently use and are you satisfied by the way it does? |
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| * What is the tool that covers this requirement for you currently? |
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| * The BPM tool must support Sarbanes-Oxley modelling. |
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* You have indicated that the BPM tool must or should be able to support Sarbanes-Oxley modelling.
Is this requirement covered by the tool you currently use and are you satisfied by the way it does? |
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| * What is the tool that covers this requirement for you currently? |
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| * The BPM tool must support Value Chain modelling. |
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* You have indicated that the BPM tool must or should be able to support Value Chain modelling.
Is this requirement covered by the tool you currently use and are you satisfied by the way it does? |
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| * What is the tool that covers this requirement for you currently? |
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| * The BPM tool should have the functionality to develop a local model for Enterprise Architecture & Organisation. |
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* You have indicated that the BPM tool must or should have the functionality to develop a local model for Enterprise Architecture & Organisation.
Is this requirement covered by the tool you currently use and are you satisfied by the way it does? |
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| * What is the tool that covers this requirement for you currently? |
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* The BPM tool should contain the Zachman framework as a reference for practicing Enterprise Architecture.
For more information regarding the Zachman framework open a new(!) Internet window and copy this URL into the address bar: http://en.wikipedia.org/wiki/Zachman_Framework |
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* You have indicated that the BPM tool must or should contain the Zachman framework as a reference for practicing Enterprise Architecture.
Is this requirement covered by the tool you currently use and are you satisfied by the way it does? |
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| * What is the tool that covers this requirement for you currently? |
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* The BPM tool should contain the TOGAF framework as a reference for practicing Enterprise Architecture.
For more information regarding the TOGAF framework open a new(!) Internet window and copy this URL into the address bar: http://en.wikipedia.org/wiki/The_Open_Group_Architecture_Framework |
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* You have indicated that the BPM tool must or should contain the TOGAF framework as a reference for practicing Enterprise Architecture.
Is this requirement covered by the tool you currently use and are you satisfied by the way it does? |
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| * What is the tool that covers this requirement for you currently? |
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| Section 3: End-user interface |
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| The BPM tool must support a web-interface, which depicts process related information (models and text descriptions). |
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* You have indicated that the BPM tool must or should support a web-interface, which depicts process related information (models and text descriptions).
Is this requirement covered by the tool you currently use and are you satisfied by the way it does? |
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| * What is the tool that covers this requirement for you currently? |
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| * The web-interface of the BPM tool should support advanced search options. |
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* You have indicated that the web-interface of the BPM tool must or should support advanced search options.
Is this requirement covered by the tool you currently use and are you satisfied by the way it does? |
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| * What is the tool that covers this requirement for you currently? |
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| * The web-interface of the BPM tool must support navigation through the process model hierarchy. |
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* You have indicated that the web-interface of the BPM tool must or should support navigation through the process model hierarchy.
Is this requirement covered by the tool you currently use and are you satisfied by the way it does? |
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| * What is the tool that covers this requirement for you currently? |
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| * The BPM tool must be able to display process related information (models and textual descriptions) from different viewpoints related to target groups (e.g. role based search). |
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* You have indicated that the BPM tool must or should be able to display process related information (models and textual descriptions) from different viewpoints related to target groups (e.g. role based search).
Is this requirement covered by the tool you currently use and are you satisfied by the way it does? |
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| * What is the tool that covers this requirement for you currently? |
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| Section 4: Architecture of the BPM Tool |
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| * The BPM tool must support storage of models and objects in a central repository, this makes it possible to store process models together in a central place. |
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* You have indicated that the BPM tool must or should be able to support storage of models and objects in a central repository
Is this requirement covered by the tool you currently use and are you satisfied by the way it does? |
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| * What is the tool that covers this requirement for you currently? |
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| * The BPM tool must have predefined modeling languages that support consistent model building by enforcing model and object behaviour. In other words the user must be actively corrected when building a model e.g. by making it impossible to connect two objects that should not be connected. |
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* You have indicated that the BPM tool must or should have predefined modeling languages that support consistent model building by enforcing model and object behaviour.
Is this requirement covered by the tool you currently use and are you satisfied by the way it does? |
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| * What is the tool that covers this requirement for you currently? |
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| * The BPM tool must have Model/Process Integrity Facilities Provided. In other words consistency and semantic checks must be supported. |
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* You have indicated that the BPM tool must or should have model/process integrity facilities provided.
Is this requirement covered by the tool you currently use and are you satisfied by the way it does? |
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| * What is the tool that covers this requirement for you currently? |
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* The BPM tool must provide pre-built reports to query
- relationships within the tool to find all processes that meet defined parameters and
- organisations, functions, applications and datasets and their relations to process models.
Reports in BPM tools make it possible to stucture, depict, print, publish or distribute process related information to stakeholders. Pre-built reports are standard (pre-defined) reports that are provided by the BPM tool. |
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* You have indicated that the BPM tool must or should be able to provide pre-built reports.
Is this requirement covered by the tool you currently use and are you satisfied by the way it does? |
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| * What is the tool that covers this requirement for you currently? |
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| * The BPM tool must provide functionality to build custom reports. Custom build reports are reports designed by the users |
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* You have indicated that the BPM tool must or should be able to provide functionality to build custom reports.
Is this requirement covered by the tool you currently use and are you satisfied by the way it does? |
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| * What is the tool that covers this requirement for you currently? |
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| * The BPM tool must have the ability to provide versioning functionality to make it possible to track the history of process descriptions. |
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* You have indicated that the BPM tool must or should be able to provide versioning functionality to make it possible to track the history of process descriptions.
Is this requirement covered by the tool you currently use and are you satisfied by the way it does? |
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| * What is the tool that covers this requirement for you currently? |
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| * The BPM tool must have the ability to manage the review, approval and distribution of changes to processes (e.g display statusses). |
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* You have indicated that the BPM tool must or should be able to manage the review, approval and distribution of changes to processes.
Is this requirement covered by the tool you currently use and are you satisfied by the way it does? |
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| * What is the tool that covers this requirement for you currently? |
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| * The BPM tool must have the ability to provide automated workflow functionality to speed up the aforementioned review, approval and distribution processes. |
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* You have indicated that the BPM tool must or should be able to provide automated workflow functionality to speed up the aforementioned review, approval and distribution processes.
Is this requirement covered by the tool you currently use and are you satisfied by the way it does? |
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| * What is the tool that covers this requirement for you currently? |
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| * The BPM tool must have the ability to easily administer rights and responsibilities within the tool, ensuring that content can exclusively be displayed to a relevant target group. This prevents users from being overwhelmed and protects critical process information. |
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* You have indicated that the BPM tool must or should have the ability to easily administer rights and responsibilities within the tool, ensuring that content can exclusively be displayed to a relevant target group.
Is this requirement covered by the tool you currently use and are you satisfied by the way it does? |
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| * What is the tool that covers this requirement for you currently? |
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* Given the application landscape within LeasePlan it is likely that the BPM tool needs to be able to integrate with other products.
The BPM tool must be able to integrate with Content Management Systems such as IBM Content Manager, ISO Achiever, Lotus Notes, Sharepoint, Open Text, (to attach word, excel, PDF documents to process models). |
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* You have indicated that the BPM tool must or should be able to integrate with Content Management Systems to attach word, excel, PDF documents to process models.
Is this requirement covered by the tool you currently use and are you satisfied by the way it does? |
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| * What is the tool that covers this requirement for you currently? |
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| * The BPM tool must be able to integrate with MS Office and MS Visio (import and export functionality for models and reports in HTML, Word, Excel and Visio format) |
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* You have indicated that the BPM tool must or should be able to integrate with MS Office and MS Visio (import and export functionality for models and reports in HTML, Word, Excel and Visio format)
Is this requirement covered by the tool you currently use and are you satisfied by the way it does? |
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| * What is the tool that covers this requirement for you currently? |
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| * The BPM tool must be able to integrate with Metastorm BPM on a basic level. It must allow for uploads of models and exports of data. |
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* You have indicated that the BP Modelling tool must or should be able to integrate with Metastorm BPM on a basic level. It must allow for uploads of models and exports of data.
Is this requirement covered by the tool you currently use and are you satisfied by the way it does? |
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| * What is the tool that covers this requirement for you currently? |
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* The BPM tool must allow for a deep integration with Metastorm BPM. E.g. two-way exchange of process models/designs, export/import validation, sharing the same repository, etc. and provide the ability to automatically detect and process changes to process models while reading/interpreting a process design.
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* You have indicated that the BPM tool must or should allow for a deep integration with Metastorm BPM. E.g. two-way exchange of process models/designs, export/import validation, sharing the same repository, etc. and provide the ability to automatically detect and process changes to process models while reading/interpreting a process design.
Is this requirement covered by the tool you currently use and are you satisfied by the way it does? |
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| * What is the tool that covers this requirement for you currently? |
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| * The BPM tool must be able to integrate with ERP, SCM and CRM package vendors (e.g. SAP, Oracle) to capture (implied) business process and data flows. |
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* You have indicated that the BPM tool must or should be able to integrate with ERP, SCM and CRM package vendors (e.g. SAP, Oracle) to capture (implied) business process and data flows.
Is this requirement covered by the tool you currently use and are you satisfied by the way it does? |
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| * What is the tool that covers this requirement for you currently? |
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| * The BPM tool must be able to integrate with ERwin for datamodelling purposes. |
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* You have indicated that the BPM tool must or should be able to integrate with ERwin for datamodelling purposes.
Is this requirement covered by the tool you currently use and are you satisfied by the way it does? |
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| * What is the tool that covers this requirement for you currently? |
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| Section 6: Process Simulation, Analyses and Performance |
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Simulation is about investigating how a change works out on a process before actually implementing the change. It enables users to experiment with e.g. number of resources per process step, increase of incoming documents or phone calls, etc.
This way one can analyse different scenarios beforehand and choose the best one to implement. |
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| * It must be possible to simulate and subsequently evaluate alternative process scenarios. |
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* You have indicated that it must or should be possible to simulate and subsequently evaluate alternative process scenarios.
Is this requirement covered by the tool you currently use and are you satisfied by the way it does? |
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| * What is the tool that covers this requirement for you currently? |
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| * The BPM tool must have the ability to import business data for simulation purposes and to export results from simulations for further analysis in a spreadsheet program (e.g. Excel). |
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* You have indicated that the BPM tool must or should have the ability to import business data for simulation purposes and to export results from simulations for further analysis in a spreadsheet program (e.g. Excel).
Is this requirement covered by the tool you currently use and are you satisfied by the way it does? |
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| * What is the tool that covers this requirement for you currently? |
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* The BPM tool must provide an animation of a simulation as it runs in order to watch a business process execute step by step and "actually see" where things deviate. Inclusive a record function.
An animation function shows the simulation on screen. This enables the user to see during the simulation where e.g. workloads are high or low, where bottlenecks rise, etc. The recording function is necessary to analyse the simulation using replay and slowmotion of the recording. |
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* You have indicated that the BPM tool must or should be able to provide an animation of a simulation as it runs in order to watch a business process execute step by step and "actually see" where things deviate. Inclusive a record function.
Is this requirement covered by the tool you currently use and are you satisfied by the way it does? |
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| * What is the tool that covers this requirement for you currently? |
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* Definition of Multiple Business Case Scenarios.
The BPM tool must perform process simulation to measure and analyse time, costs, resources, troughput, capacity, bottlenecks and associated activities |
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* You have indicated that the BPM tool must or should be able to perform process simulation to measure and analyse time, costs, resources, troughput, capacity, bottlenecks and associated activities.
Is this requirement covered by the tool you currently use and are you satisfied by the way it does? |
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| * What is the tool that covers this requirement for you currently? |
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| * The BPM tool must provide the ABC Costing analysis technique. |
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* You have indicated that the BPM tool must or should provide the ABC Costing analysis technique.
Is this requirement covered by the tool you currently use and are you satisfied by the way it does? |
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| * What is the tool that covers this requirement for you currently? |
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* The BPM tool must provide some general dashboarding functionality.
Dashboarding is a way to display indicators regarding the performance of processes to provide insight in the efficiency and effectiveness of the process. |
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* You have indicated that the BPM tool must or should provide some general dashboarding functionality.
Is this requirement covered by the tool you currently use and are you satisfied by the way it does? |
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| * What is the tool that covers this requirement for you currently? |
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* The BPM tool must provide pre-built simulation and process performance reports to query
- the results of simulation runs to generate analytic reports with graphical representations
- process performance data to generate dashboarding reports.
Reports in BPM tools make it possible to stucture, depict, print, publish or distribute process related information to stakeholders.
Pre-built reports are standard (pre-defined) reports that are provided by the BPM tool. |
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* You have indicated that the BPM tool must or should have the ability to generate pre-built simulation and process performance reports.
Is this requirement covered by the tool you currently use and are you satisfied by the way it does? |
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| * What is the tool that covers this requirement for you currently? |
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* Next to pre-built reports on simulation and process performance, the BPM tool must provide custom-built simulation and process performance reports.
Custom-built reports are reports designed by users of the BPM tool. |
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* You have indicated that the BPM tool must or should provide custom-built simulation and process performance reports.
Is this requirement covered by the tool you currently use and are you satisfied by the way it does? |
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| * What is the tool that covers this requirement for you currently? |
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| This is the end of part 1. You have now valued the functional business requirements that we think are relevant. In case you believe that more functional business requirements should be taken into account to set a standard, please state them below: | | |
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| Part 2/4: Supplier Services |
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| The supplier of the BPM tool must:
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| Part 3/4: Technical / System Requirements |
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In this second part of the survey the technical requirements are addressed in only two questions regarding Systems Administration & Security and Supporting Platforms.
Please check with your local IT department if you do not know the technical requirements yourself. |
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| Systems Administration & Security and Supporting Platforms |
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| * The BPM Tool should provide web-based administration and management through Citrix |
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* You have indicated that the BPM tool must or should provide web-based administration and management through Citrix.
Is this requirement covered by the tool you currently use and are you satisfied by the way it does? |
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| What is the tool that covers this requirement for you currently? |
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| Please value the importance of compatibility to the following platforms:
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| This is the end of part 3. You have now valued the technical and system requirements that we think are relevant. In case you believe that more technical requirements should be taken into account to set a standard, please state them below: | | |
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| Part 4/4: Current tools and plans (final topic) |
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| * In general, are you satisfied with the tool(s) you currently use? | | | | * What are strong points? | | | | * What are weak points? | | |
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| Part 1/4: Functional Business Requirements |
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The progress bar on top of this page indicates you are on 75% of the survey. This is not correct but due to the logic in this questionnaire it is unavoidable. The real progress at this point is 5%.
If you like you can recalculate your progress as follows:
80%=20%, 85%=40%, 90%=60%, 95%=80% and 100%=100%.
We apologize for the inconvenience. |
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* The requirements below address functionalities for modelling.
The BPM tool must support graphical modelling. Visual process maps must be easy to use and understand for business analysts, business owners, executives and managers. |
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| * The BPM tool must be able to attach documents (e.g. work instructions, templates, user manuals) to modelled processes. |
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| * The BPM tool must have the ability to associate processes with organisation units and functions. This enables tools to display relevant processes and other information on a function or role level. This can for instance be useful for new employees. |
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| * The BPM tool must support the modelling of organisation diagrams. |
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| * The BPM tool must have the ability to associate process related information (e.g. attributes like: process definition, author, process owner, etc.) to each unique process. |
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* The BPM tool must be able to model the association of processes to applications and vice versa.
This provides insight for IT stakeholders e.g. to see which processes are linked to a certain application. Also it provides insight to business stakeholders to see which IT systems are impacted when a process change is planned. |
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* The BPM tool must be able to model the association of processes to data sets.
This enables a connection between the process architecture and the data model. |
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| * The BPM tool must be able to associate processes with Business Rules. This provides clarity about which rules are used in which processes and vice versa. |
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| * The BPM tool must have the ability to associate processes with process performance and quality data. This can be either manually entered or imported data. |
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| * The BPM tool must have the ability to create strategy models that document what the company tries to accomplish. This enables the entity to see which processes have the strongest link to their strategies. |
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| Section 2: Graphical Notations & Views |
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| Processes can be modelled in many ways. In Visio generally basic flow chart diagrams are used, in the LP Master Model EPC diagrams are used. BPMN is a recently introduced standard modelling notation, aiming to become an overall industry standard that can be used in more and more tools, including ARIS, Provision and Visio 2010 Premium. Swim lanes is not really a notation, it is more a way to display the process model. |
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| * The BPM tool must provide EPC modelling notation functionality. |
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| * The BPM tool must provide basic Flow Chart modelling functionality as it is used in e.g. Visio. |
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| * The BPM tool must provide BPMN 2.0 modelling notation functionality. |
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| * The BPM tool must provide functionality to enable showing process models in Swim lanes (as a view). |
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* The BPM tool must provide UML 2.0 modelling notation, including model generation for application development purposes.
UML is a popular industry standard for data modelling. We would like to know if within the group entities see this as an important requirement. For more information regarding UML open a new(!) Internet window and copy this URL into the address bar: : http://en.wikipedia.org/wiki/Unified_Modeling_Language |
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| * The BPM tool must support Balanced Scorecard modelling. |
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| * The BPM tool must support Lean Six Sigma modelling. For instance modelling of Value stream maps, SIPOC and fishbone diagrams must be supported. |
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| * The BPM tool must support ISO (Quality management) modelling. |
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| * The BPM tool must support Sarbanes-Oxley modelling. |
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| * The BPM tool must support Value Chain modelling. |
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| * The BPM tool should have the functionality to develop a local model for Enterprise Architecture & Organisation. |
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* The BPM tool should contain the Zachman framework as a reference for practicing Enterprise Architecture.
For more information regarding the Zachman framework open a new(!) Internet window and copy this URL into the address bar: http://en.wikipedia.org/wiki/Zachman_Framework |
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* The BPM tool should contain the TOGAF framework as a reference for practicing Enterprise Architecture.
For more information on the TOGAF framework, open a new(!) Internet window and copy this URL into the address bar: http://en.wikipedia.org/wiki/The_Open_Group_Architecture_Framework |
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| Section 3: End-user interface |
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| The BPM tool must support a web-interface, which depicts process related information (models and text descriptions). |
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| * The web-interface of the BPM tool should support advanced search options. |
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| * The web-interface of the BPM tool must support navigation through the process model hierarchy. |
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| * The BPM tool must be able to display process related information (models and textual descriptions) from different viewpoints related to target groups (e.g. role based search). |
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| Section 4: Architecture of the BPM Tool |
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| * The BPM tool must support storage of models and objects in a central repository, this makes it possible to store process models together in a central place. |
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| * The BPM tool must have predefined modeling languages that support consistent model building by enforcing model and object behaviour. In other words the user must be actively corrected when building a model e.g. by making it impossible to connect two objects that should not be connected. |
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| * The BPM tool must have Model/Process Integrity Facilities Provided. In other words consistency and semantic checks must be supported. |
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* The BPM tool must provide pre-built reports to query
- relationships within the tool to find all processes that meet defined parameters and
- organisations, functions, applications and datasets and their relations to process models.
Reports in BPM tools make it possible to stucture, depict, print, publish or distribute process related information to stakeholders. Pre-built reports are standard (pre-defined) reports that are provided by the BPM tool. |
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| * The BPM tool must provide functionality to build custom reports. Custom build reports are reports designed by the users. |
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| * The BPM tool must have the ability to provide versioning functionality to make it possible to track the history of process descriptions. |
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| * The BPM tool must have the ability to manage the review, approval and distribution of changes to processes (e.g display statusses). |
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| * The BPM tool must have the ability to provide automated workflow functionality to speed up the aforementioned review, approval and distribution processes. |
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| * The BPM tool must have the ability to easily administer rights and responsibilities within the tool, ensuring that content can exclusively be displayed to a relevant target group. This prevents users from being overwhelmed and protects critical process information. |
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* Given the application landscape within LeasePlan it is likely that the BPM tool needs to be able to integrate with other products.
The BPM tool must be able to integrate with Content Management Systems such as IBM Content Manager, ISO Achiever, Lotus Notes, Sharepoint, Open Text, (to attach word, excel, PDF documents to process models). |
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| * The BPM tool must be able to integrate with MS Office and MS Visio (import and export functionality for models and reports in HTML, Word, Excel and Visio format) |
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| * The BPM tool must be able to integrate with Metastorm BPM on a basic level. It must allow for uploads of models and exports of data. |
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| * The BPM tool must allow for a deep integration with Metastorm BPM. E.g. two-way exchange of process models/designs, export/import validation, sharing the same repository, etc. and provide the ability to automatically detect and process changes to process models while reading/interpreting a process design. |
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| * The BPM tool must be able to integrate with ERP, SCM and CRM package vendors (e.g. SAP, Oracle) to capture (implied) business process and data flows. |
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| * The BPM tool must be able to integrate with ERwin for datamodelling purposes. |
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| Section 6: Process Simulation, Analyses and Performance |
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Simulation is about investigating how a change works out on a process before actually implementing the change. It enables users to experiment with e.g. number of resources per process step, increase of incoming documents or phone calls, etc.
This way one can analyse different scenarios beforehand and choose the best one to implement. |
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| * It must be possible to simulate and subsequently evaluate alternative process scenarios. |
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| * The BPM tool must have the ability to import business data for simulation purposes and to export results from simulations for further analysis in a spreadsheet program (e.g. Excel). |
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* The BPM tool must provide an animation of a simulation as it runs in order to watch a business process execute step by step and "actually see" where things deviate. Inclusive a record function.
An animation function shows the simulation on screen. This enables the user to see during the simulation where e.g. workloads are high or low, where bottlenecks rise, etc. The recording function is necessary to analyse the simulation using replay and slowmotion of the recording. |
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* Definition of Multiple Business Case Scenarios.
The BPM tool must perform process simulation to measure and analyse time, costs, resources, troughput, capacity, bottlenecks and associated activities |
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| * The BPM tool must provide the ABC Costing analysis technique. |
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* The BPM tool must provide some general dashboarding functionality.
Dashboarding is a way to display indicators regarding the performance of processes to provide insight in the efficiency and effectiveness of the process. |
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* The BPM tool must provide pre-built simulation and process performance reports to query
- the results of simulation runs to generate analytic reports with graphical representations
- process performance data to generate dashboarding reports.
Reports in BPM tools make it possible to stucture, depict, print, publish or distribute process related information to stakeholders.
Pre-built reports are standard (pre-defined) reports that are provided by the BPM tool. |
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Next to pre-built reports on simulation and process performance, the BPM tool must provide custom-built simulation and process performance reports.
Custom-built reports are reports designed by users of the BPM tool. |
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| This is the end of part 1. You have now valued the functional business requirements that we think are relevant. In case you believe that more functional business requirements should be taken into account to set a standard, please state them below: | | |
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| Part 2/4: Supplier Services |
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| The supplier of the BPM tool must:
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| Part 3/4: Technical / System Requirements |
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In this second part of the survey the technical requirements are addressed in only two questions regarding Systems Administration & Security and Supporting Platforms
Please check with your local IT department if you do not know the technical requirements yourself. |
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| Systems Administration & Security and Supporting Platforms |
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| * The BPM Tool should provide web-based administration and management through Citrix |
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| Please value the importance of compatibility to the following platforms:
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| This is the end of part 3. You have now valued the technical and system requirements that we think are relevant. In case you believe that more technical requirements should be taken into account to set a standard, please state them below: | | |
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| Part 4/4: Future plans (final topic) |
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| * Do you expect to invest in new modelling tooling within two years? This can be either to replace your current tool, to acquire additional tooling or to buy your first tool for modelling. |
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* Which tools do you plan to acquire within two years?
Current standards are ARIS and Visio for modelling, ISO Achiever for QMS. In case you would like us to include another tool in the requirements mapping for the new standards, please add that tool below in the "other" field. If you want to add more than one, please separate by comma in the "other" field. |
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| * What is the reason for you to be interested in this specific tool? | | |
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| This is the end of this survey. Should you have any additional remarks, please state them below. Your feedback on this survey is highly appreciated! | | |
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Thank you very much for filling out this survey. The report will be made available after all LP entities have provided their feedback. Should you have any questions regarding this survey, please do not hesitate tocontact Patrick Teters: +31 36 529 34 88.
P.S.: The next slide is a promotion from the tool supplier, you do not have to submit your e-mail address!!!Please press [Continue] below and close the window. |
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