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* Store #
   
 
 
 
* WTD sales 
 
More than 10% above WTD Plan
 
At or up to 10% above WTD Plan
 
Between -1% to -5% to WTD plan
 
-5% to -10% to WTD plan
 
Down more than 10% to WTD plan
 
 
Please rate the following Retail Partner FOH (front of house) factors:
* Staffing Levels (previous days this week)
* Staffing Levels (remaining days this week)
* SS schedule
* SS performance WTD
* Other staff performance WTD
* Retail Partner MyClient focus/performance
* Retail Partner support of events/ sales/ pre-sales
* HB manager involvement
* SVP or ASM involvement/ support
 
 
 
Comments regarding FOH ratings:
   
 
 
Please rate the following BOH (Back of House) retail partner factors:
* Cleanliness
* Bulbs replaced
* Cashwrap neat, clean, and organized
* All goods represented on the floor
* Presentation is according to Visual directive
* Outposts completed on time and per directive
* Bags dressed and positioned per MK standards
* Stock room organization
* Sensor and stock processing standards (goods processed correctly/sensors placed properly)
 
 
 
Comments for RP BOH ratings
   
 
 
 
Date and time of last shipment (when the truck arrived at the dock)
MonthDayYear
  
 
 
 
Date and time goods from previous truck hit the floor and/or stocked to the shelves in the stockroom
MonthDayYear
  
 
 
 
If dock to floor in 24 was not met, please select all of the contributing factors that apply (in your opinion):
 
Stock team understaffed
 
Opportunity with Stock team productivity/skill level
 
RP's out of sensors and are withholding product
 
Merchandising team was not scheduled/assigned to stock the shelves
 
Merchandising team was not scheduled/assigned to place goods to the floor
 
Opportunity with Merch team productivity/skill level
 
Other
 

 
 
 
* What steps have you taken regarding dock to floor in 24 since submitting your most recent survey (select all that apply):
 
Discussed the plan in advance with the MTM/merch team rep
 
Discussed the plan in advance with the dock team
 
Followed up within the 24 hour time frame
 
If achieved successfully, recognized the contributing team members
 
If not achieved successfully, alerted MTM
 
Obtained a plan from the MTM
 
Escalated issue to ASM
 
Escalated issue to SVP
 
Conducted Stock room processing training
 
Conducted product placement using visual directive training
 
Conducted stock room org training
 
Other
 

 
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