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Surveys
2015
April
M
Making the Connection - Supervisor Survey
Making the Connection - Supervisor Survey
0%
Exit Survey
Leaders,:
You are invited to participate in our Call Center Supervisor Workshop survey ]. In this survey, supervisors will be asked to complete a survey that asks questions about [the making the Connections workshop. It will take approximately 20 minutes to complete the questionnaire.
The leadership role is an important role as you challenge your employees to go to the next level providing
not just good but excellent and distinctive customer service! Just as iron sharpens iron, so
this training is designed to strengthen you so that the knowledge and behavioral transfer to your
employee conveys confidence and conviction while cultivating a customer-focused environment.
Please take just a few minutes to answer this brief survey. Your results will provide guidance as we
plan future training opportunities. Your feedback is important!
Thank you very much for your time and support. Please start with the survey now by clicking on the
Continue
button below.
*
After creating your top ten list of work responsibilities, what discoveries did you make about how you spend your time ?
On a scale from 1-5, how effective were we in delivering a model that helps with prioritization of responsibilities ?:
*
1-Very Effective
*
2.- Effective
*
3-Somewhat Effective
*
4- Not Effective
*
5-Completely Missed the Mark*
*
Will you apply the
Quadrant Method
as a way to organize and prioritize your responsibilities?
How important are the individual reports in the toolkit to you? :
Important
Somewhat Important
Not Important
*
Team Tracker Tool
*
Skill summary by Agent
*
All Skill Summary by Agent
*
RTA
*
Agent Scorecard
*
Group Interval Activity
*
Hourly Report
How likely are you to use the toolkit?
Likely,
Unsure
Likely
*
Team Tracker Tool
*
Skill Summary by Agent
*
All Skill Summary by Agent
*
RTA
*
Agent Scorecard
*
Group Interval Activity
*
Hourly report
*
How will you use this information to enhance the performance of your team?
*
How important to you was the CC&B training received during the supervisor’s workshop?
Important
Somewhat Important
Not Important *
*
What CC&B Training would you recommend for future workshops?
*
What general topics (not CC&B related) would you like to see addressed in future sessions?
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