MIS Customer Satisfaction Survey

1.First we would like to know some information about you for statistical purposes. Which business unit/department are you a member of?

HDL

SBL

PCL

BPL

M&C GAS

MCGI

MCL

DRG-STR

2. On average, how frequent do you contact MIS with a request for support?

3. What is your most common method of contacting support?

4. Overall how do you rate the process for getting problems resolved. Please rate on a scale of 1-5, 1-Does not meet expectations, 2-Partially meets expectations, 3-Satisfactory, 4-Fully meets expectations and 5-Exceeds expectations

5. On average how long do you wait before an issue is resolved?

Well before the stipulated time

Within the stipulated time

Beyond the stipulated time

6. This set of questions are designed to measure the effectiveness of our staff. Considering your MIS support requests, Please rate on a scale of 1-5, 1-Does not meet expectations, 2-Partially meets expectations, 3-Satisfactory, 4-Fully meets expectations and 5-Exceeds expectation, the level of performance the MIS staff achieved in each area of service

7. How often do you need MIS support outside of normal business hours?

8. The MIS department manages and supports various information systems. if you use any of the services listed below, please indicate your overall satisfaction with how well you feel MIS supports each one by selecting the appropriate response.Please rate on a scale of 1-5, 1-Does not meet expectations, 2-Partially meets expectations, 3-Satisfactory, 4-Fully meets expectations and 5-Exceeds expectations

9.Considering all factors, please select the response below that best describes your overall satisfaction level with the MIS services.Please rate on a scale of 1-5, 1-Does not meet expectations, 2-Partially meets expectations, 3-Satisfactory, 4-Fully meets expectations and 5-Exceeds expectations

10. Finally, we would like you to express your views or opinions pertaining to any aspect of MIS functionality.