Missing information survey March 2011

* When you sent us back the information to set up your DMP, what was missing?
(Please tick all that apply)

My signed DMP agreement

Proof of my income (payslips, bank statements, letter from employer)

Proof of my benefit income (entitlement letter, bank statement)

Proof of my pension income

Proof of the rental income/board payments I receive

Account numbers, balances, and addresses for each of my debts

* Why didn’t you send us the information?

I was unsure about what I needed to send to you

I was not able to get the information that you needed

Other, please explain:

* How did we contact you regarding the missing information ?

Phone call

Letter

Email

* Were you happy that we contacted you this way?

Yes

No

If you were unhappy that we contacted you this way, please tell us why:

* When we phoned you about the missing information, to what extent do you agree the advisor was knowledgeable about the advice they gave to you?

Please explain your answer:

* How clear was the advisor’s explanation of the next steps you needed to take?

Very clear

Quite clear

Not very clear

Not at all clear

Please explain your answer:

Were you happy that we contacted you this way?

Yes

No

If you were unhappy that we contacted you this way, please tell us why:

* How clear was the explanation of the next steps you needed to take?

Very clear

Quite clear

Not very clear

Not at all clear

Please explain your answer:

* Did you set up a direct debit to make your monthly payment to us?

Yes

No

* Why did you choose not to set up a direct debit?
(Please tick all that apply)

My bank account won’t let me set up direct debit payments

I don’t have a bank account

I wouldn’t feel in control of my finances

I am scared that you will take money out of my account when you want to

I am concerned about bank charges if I miss a direct debit payment

I do not have a regular income and the money may not be in my account when you take the direct debit

Other, please explain:

Please use the space below to provide any comments regarding the service we gave you: