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Surveys
2015
April
M
Motivation and Buying Experience TEmplate
Motivation and Buying Experience TEmplate
0%
Please rate the following characteristics of the service representative on a scale from 1 to 5, where 1 means poor service and 5 means excellent service. If you did not deal with a service representative, please select 6.
1
Poor
2
Fair
3
Good
4
Very Good
5
Excellent
6
N/A
Knowledge of the product
Courteousness
Willingness to help
Efficiency/quickness
Ability to complete transaction
Product Background
Which product or products did you purchase?
[PRODUCT1]
[PRODUCT2]
[PRODUCT3]
[PRODUCT4]
How did the product's price compare to your expectations?
Poor
Fair
Good
Very Good
Excellent
Why was the product purchased?
Purchased for self
Bought by someone else at my request
Gift from someone else
Family purchase
Business purchase
Other
Buying Experience
Where did you purchase [PRODUCT]?
[LOCATION1]
[LOCATION2]
[LOCATION3]
Other
Will you please give a brief description of any particular reason (or reasons)
why you chose to purchase [PRODUCT] at this [LOCATION] (instead of elsewhere)?
How many times have you purchased from [LOCATION] before?
(Enter 0 if you have not purchased from [LOCATION] before.)
How was your overall purchasing experience?
Would you purchase another product through the same means?
-- Select --
Yes
No
Maybe
If you chose 'No' or 'Maybe' for the previous question, will you please
state any particular reason (or reasons) for your choice?
Pricing & Product Value
How much did you pay for your product (excluding tax)?
Did you use any coupons or receive a discount of any kind?
Yes
No
How would you rate the overall value of this product?
Very high value
Somewhat high value
Neutral
Somewhat low value
Very low value
Name
Address
City
State
Zip
Email
Phone
Fax
Any questions or comments?
Thank you for taking the time to complete this survey! Your results will help us serve you better.
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