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2015
January
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New York & Company Customer Satisfaction Survey
New York & Company Customer Satisfaction Survey
New York and Company/Customer Satisfaction Survey
0%
Exit Survey
Hello:
You are invited to participate in our survey [New York & Company Customer Satisfaction Survey]. In this survey, approximately [15] people will be asked to complete a survey that asks questions about [customer shopping experiences, needs and expectations]. It will take approximately [2] minutes to complete the questionnaire.
Your participation in this study is completely voluntary. There are no foreseeable risks associated with this project. However, if you feel uncomfortable answering any questions, you can withdraw from the survey at any point. It is very important for us to learn your opinions.
Your survey responses will be strictly confidential and data from this research will be reported only in the aggregate. Your information will be coded and will remain confidential. If you have questions at any time about the survey or the procedures, you may contact [Michelle Candie] at [313-729-0759] or by email at the email address specified below.
Thank you very much for your time and support. Please start with the survey now by clicking on the
Continue
button below.
How long have you been a New York & Company customer?
Less than 6 months
6 months to less than 1 year
1 year to less than 2 years
2 years to less than 5 years
Five years or more
How did you hear about New York and Company?
Word of mouth
Newspaper
Internet
Social Media
Other
What do you find the most attractive about New York & Company?
Price
Product
Customer Service
Location
Are advertised sale items in stock?
Yes
Most of the time
No
Compared to our competitors, are our product quality better, worse, or about the same?
Quite a bit better
Somewhat better
About the same
Somewhat worse
Quite a bit worse
Don’t know
Compared to our competitors are our prices higher, lower or about the same?
Quite a bit higher
Somewhat higher
About the same
Somewhat lower
Quite a bit lower
Don’t know
In the last 6 to12 months, has New York & Company’s service delivery changed for better, worse, or remained the same?
Quite a bit Better
Somewhat better
Remained the same
Somewhat worse
Worse
Overall, are you satisfied with New York and Company’s Sales Associates?
Extremely satisfied
Moderately satisfied
Slightly satisfied
Neither satisfied or dissatisfied
Slightly dissatisfied
Extremely dissatisfied
Are New York & Company’s store return and refund policies fair and consistent?
Yes
No
Somewhat
Don't know
Would you recommend New York & Company to your friends and family?
Yes
No
Maybe
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