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  2. 2015
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  5. Obera Customer Satisfaction Survey

Obera Customer Satisfaction Survey

Obera Customer Satisfaction Survey
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Dear Customer,

Thank you for the opportunity to work together on this project. As part of Obera’s ISO 9001:2008 registered Quality Management System, we continually strive to gain valuable feedback from our customers. Your input will be used to ensure that we continue to meet your needs. We utilize QuestionPro, an independent research firm, to field your survey responses. All responses will remain confidential and secure.

Please contact Brad Nelson at [email protected] or 703-774-3135 with any questions. We look forward to earning your business again in the future.
 
 
 
* How satisfied were you with the service provided by Obera?
 
Highly satisfied
 
Somewhat satisfied
 
Neutral
 
Somewhat dissatisfied
 
Highly dissatisfied
 
 
How do you rate us on the following attributes?
Well above average Above average Average Below average Well below average
* Responsiveness to your requests
* Invoice accuracy
* Met delivery dates for material and services
* Professionalism
* Project communications
 
 
 
* How likely are you to continue doing business with us?
 
Very likely
 
Somewhat likely
 
Neutral
 
Somewhat unlikely
 
Very unlikely
 
 
 
* What did you like most about working with Obera?
   
 
 
 
* What did you like least about working with Obera?
   
 
 
 
Do you have any specific opportunities that you would like Obera to contact you about immediately?
   
 
 
 
* Would you refer us to others within your organization for future business?
 
Yes
 
No
 
 
 
If you answered "Yes" to the question above, will you please provide the name and phone number of the individual?
   
 
 
 
What is the one thing that Obera could do better in supporting your business?
   
 
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