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2015
April
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Office Logistics Questionnaire
Office Logistics Questionnaire
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Introduction
Thank you for agreeing to take part in this important survey understanding your preferences in three services provided by DHL Supply Chain. Today we will be gaining your valuable thoughts and opinions in order to better serve you in the future. This survey consists of three main parts (i.e. Mail Services, Consumables, Employee Welfare) and should only take around 5 minutes to complete. Be assured that all answers you provide will be kept in the strictest confidentiality. Thank you very much.
简介
感谢阁下抽空参与是次问卷调查，以便了解你对敦豪供应链（DSC）三项服务的看法。欢迎提供宝贵意见，让我们持续优化服务。是次调查分为三部份（邮件收发服务，消秏商品及服务，员工福利），大概需时五分钟。所有答案谨作分析之用，并以保密方式处理。谢谢！
A. MAIL SERVICES 邮件收发服务
(I) Mail Services Types 邮件收发服务类型
1) In your company, which party is accountable for Mail Services？
哪个公司部门负责邮件收发服务?
Admin Department 行政部门
Secretary 公司秘书
Department Head 部门主管
Outsourced Party 外判商
Others 其他
2) How many staff members are currently deployed in Mail Services of your company? 目前有多少员工隶属于公司的邮件收发服务?
3) What is the total number of staff in your current office location？办公地点的总员工人数有多少?
(II) Inbound Mail Services (External Party sending to Office Staff) 进件服务 (外部送到办工室员工)
4) What channel do you prefer to receive the alert/ notification when your mail/parcel is ready for collection？
当你的邮件可以被提取，你想收到哪项讯息？
Written Notice 手写告示
E-Mail 电邮
SMS 手机短讯
Whatsapp
Wechat
Others 其他
5) How would you prefer to get your
company
mail/ parcel ？
你选择用哪种方法接收
公司
邮件／包裹？
Send to my desk 直接送到我的工作台
Put at the collection station of my floor 直接放在楼层收集点
Send to my secretary/ delegate 传送至秘书／委任人士
I will get it from mail room by myself 我会亲自到邮件收发室进行提取
Others 其他
6) How would you prefer to get your personal mail/ parcel ？
你选择利用哪种方法接收个人邮件／包裹？
Send to my desk 直接送到我的工作台
Put at the collection station of my floor 直接放在楼层收集点
Send to my secretary/ delegate 传送至秘书／委任人士
I will get it from mail room by myself 我会亲自到邮件收发室进行提取
We are forbidden to handle personal mail/ parcel 我们不能处理个人邮件／包裹
7) How would you prefer the incoming mail/ parcel to be handled while you are out of office?
当邮件／包裹送来了，但假设你不在公司，你会选择以下哪一种处理方法？
Send an alert to me &I will collect it while I am back 我希望收到提示，回到公司后提取邮件／包裹
Send it to my delegate 传送至秘书／委任人士
Just put it at my desk 把它放到我的工作台上
Keep it in the mailroom until I am back 先摆放在邮件收发室，直到我回到公司
Others 其他
8) How long could you accept the mail/ parcel to be delivered, once the courier has shipped the item to your company mailroom？
快递公司把邮件／包裹送到邮件收发室后，你可接受期多久才送给你？
Within one hour 一小时内
Within half a day 半天內
Within the same day 即日
In 1-2 days 一至两天內
(III) Outbound Mail Services (Office Staff sending to External Party) 出件服务 (办公室员工送到外部)
9) How would you like to provide the outgoing mail information?
你希望怎样完成外部传递过程？
Create the request → Input shipment details into computer → Print AWB 提出要求 →将出货资料输入电脑→列印航空运单
Manually fit in consignment note/ AWB 自行填写发货通知书／航空运单
Fill in the shipment into a log book and let the staff handle for me 将资料填在日志，让有关同事帮我完成
Others 其他
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