OMS team : Service Delivered Follow-up

How long have you used OMS application?

Less than 6 months

6 months to less than 1 year

1 year to less than 3 years

3 years to less than 5 years

5 years or more

Which OMS application's services did you use?

Work with customer's/Subscription's data (registration,modification,termination)

Work with Tele2 products (registration,modification,termination)

Work with contracts (registration,modification,termination)

Work with reports

Work with Inbox tasks

Other

Please indicate your level of satisfaction with the following attributes of OMS team service.

	Very Dissatisfied	Somewhat Dissatisfied	Neutral	Somewhat Satisfied	Very Satisfied
Delivery of service

Methods of communication

Quality of support

Quality of proposals created

Development quality

Post-service follow-up

Knowledge of our staff

Quality of training/documentation materials provided to your staff

Comment:

Please complete the following. The service...

Was better than expected

Matched expectations

Was worse than expected

Please rate how strongly you agree/disagree with the following statements.

Comment:

Where should we focus on in 2012?

System availability

OMS graphical user interface

Incident (tickets) resolution time

OMS application response time improvement

Support feedback

OMS application system problems/defects fixing

New functionality development for OMS application

How do you rate OMS team compared to us 1 year ago?

Do you have any suggestions for improvement?